Address
Form of workRaise Foundation
- Be part of the team responsible for delivering best practice youth mentoring programs to over 180 secondary schools across Australia
- Apply your exceptional team coordination and administration skills to a not-for-profit foundation supporting youth mental health
- Competitive salary and benefits available in a flexible, fun and collaborative work environment.
ABOUT RAISE:
At Raise we exist to help young people. We do one thing, and we do it really well - youth mentoring.
Our best-practice, school-based mentoring program is proven to make positive and sustained change. Mentoring empowers young people to be resilient, connected and hopeful for the future. We match trained volunteers with teenagers who would benefit most from an independent, caring adult who is there to listen – and be there just for them.
Our early intervention youth mentoring program will be in 180 high schools across Australia in 2024. This translates to over 2,300 young people matched with a qualified mentor this year alone. In the last 15 years, Raise has reached over 10, 000 young people across Australia. We have trained over 8, 000 mentors.
ABOUT THE ROLE:
This role is critical to the successful implementation of our youth mentoring programs by supporting our team of Program Counsellors and Facilitators. It reports to the Program Implementation Manager and will suit someone who is organised, has a passion for customer service and support and is a proactive problem solver.
Responsibilities include:
- Manage the program delivery service desk by receiving and responding to queries from the Programs Team
- Responsible for the maintenance of the Raise Digital Village (RDV) platform powered by Salesforce
- Creation and management of Salesforce program delivery related dashboards and documentation
- Working with the program support team to think creatively and work collaboratively to solve program and technical challenges.
- Proactively recommend work process efficiency ideas to improve processes of the team.
- General administration and coordination and project related tasks, as required.
ABOUT YOU:
You are a community minded individual with a genuine interest in the wellbeing of young people. You will bring:
• Experience in team support, program coordination, office management or other business administration /support role
• Excellent IT skills including advanced knowledge of Microsoft Office365, and Salesforce
• Strong organisation and time management skills, with an ability to manage multiple projects
• Experience in administering and analysing reports to identify data integrity issues or opportunities
• The ability to think creatively and work collaboratively with functional teams to solve business challenges
• Excellent communication skills, both written and verbal
• A current Working with Children's Check and National Crime Check
Raise Foundation is committed to being a Youth Safe, Youth Friendly organisation and will, for all children and young people who come into contact with our programs:
Provide welcoming, safe and nurturing services
Work to prevent child abuse and neglect within our services
Appropriately and immediately address child abuse and neglect if it occurs
Place the interests of any young person suffering harm, or at risk of harm, above the interests of any other individual or the organisation
Six values that express our shared understanding of what we believe, how we would like others to see our personality, what we aspire to as an organisation, and how we aim to behave:
Be Courageous – we are imaginative, driven, progressive, confident
Show Heart – we are kind, passionate, sincere, empathetic
Give Respect – we believe in acceptance, equity, inclusivity
Apply Integrity – we operate with authenticity, accountability, transparency
Bring Vitality – we are positive, fun, energetic, inspiring
Deliver Excellence – we are evidence-based, responsive, consistent, experts in our industry
We create safe, inclusive and engaging spaces for young people, our mentors, employees and partners. We do this through our commitment to build and foster an equitable, diverse and inclusive environment for all our people. We welcome applications from people of all ages, genders, cultural and linguistic backgrounds, people with disability, Aboriginal and Torres Strait Islander peoples, and people who are diverse in gender orientation and sexuality.
