Program Manager

Background

RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk, compliance, and workforce management tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively.

RLDatix is truly global, with over 1,400 employees worldwide in the UK, Europe, Middle East, Australia, Canada, and the United States allowing us to be at the forefront of global patient safety and the Governance, Risk, and Compliance (GRC) through Workforce Management movement. We’re always looking for people who are passionate about making a positive change in healthcare to join our team. Come and make an impact in a growing organization committed to safer outcomes!

Role Summary:

This role will be responsible for managing programs within our Services Delivery team.

The role will work with a variety of stakeholders within the customer and internal teams, as part of the program delivery. Additionally, the incumbent of this role will be required to develop, implement, and maintain the necessary reporting, and key performance indicators ensuring clear visibility across all workstreams of the program — highlighting milestone progression, risk management and overall successes.

Responsibilities:

• Manage all customer delivery programs across RLDatix product suite
• Work closely with the Head of Program and Project Delivery within RLDatix to clearly define customer demand, project scope and success criteria — including clear measures of success, deliverables, timelines and resources
• Develop strong working relationships with key members of the RLDatix team (such as Functional Heads, Director of Professional Services and project team members)
• Maintain program and project reporting with support from PMO
• Lead in the transition from program to business as usual and sign off of program or projects by the customer
• Support program improvement based on the outputs from After Action Reviews / Retrospectives
• Manage the program and project forecasts and timesheet actuals

Key Performance Measures:

• Program & project completion - programs comply with approved timings and risk mitigated in line with plans
• Program KPI – program is delivered within the agreed KPIs
• Customer outcomes – program delivers against its agreed customer requirements

Core Competencies:

• Problem Solving and Decision Making – Gathers, verifies and assesses all appropriate and available information to gain an accurate understanding of situations. Considers a range of possible options, evaluating evidence and seeking advice where appropriate. Makes clear, timely, justifiable decisions within authority level, reviewing these as necessary. Balances risks, costs and benefits, thinking about the wider impact of decisions. Exercises discretion and applies professional judgement, ensuring actions and decisions are proportionate and in the interest of the relevant stakeholders
• Communication – Effective communication skills suitable for the management of and liaison with colleagues within the team and senior management, both on a one to one and one to many basis. Demonstrate effective communication, both orally and in writing, with colleagues and customers including producing reports, preparing, organising and delivering presentations using appropriate tools and techniques, and taking a leading role in meetings and discussions
• Building Relationships – Able to develop effective relationships with RLDatix colleagues and customers. Able to give and receive feedback, and respond appropriately to it
• Influencing skills – Ability to influence both within the immediate team and the wider RLDatix team
• Understanding RLDatix – Aware of RLDatix strategies, policies and procedures. Aware of how the organisation operates
• Influencing and Impact – Act in a professional manner and exhibit the required behaviour to provide an example to other employees. Needs to delegate tasks, responsibilities and authorities effectively. Effective at identifying goals and objectives and motivating and leading others towards their achievement. Able to network throughout the wider RLDatix business and the user community
• Innovation, Flexibility and Adaptability – Undertake tasks with a positive attitude and work with the team to agree the most appropriate approach to challenges or emerging situations. Must be prepared to meet business goals and respond well to change
• Industry Trends & Developments – Must take initiative to ensure technical skills and specialisations are kept up to date in line with industry developments and ensure that all relevant skill sets are current

Skills, Knowledge & Qualifications:

• Experience of managing software implementation and transition projects, preferably for a vendor
• Experience working in the healthcare industry highly desirable Experience implementing Governance, Risk Management, Compliance (GRC) (e.g. Incident Management, Feedback, Policy Management) and/or Workforce Management (WM) software
• High level knowledge of the associated workflows, governance and compliance considerations for GRC and/or WM
• Knowledge of Riskman, DCIQ, RosterOn or Optima would be advantageous
• Very strong and demonstrable experience in Program Management
• Knows the value of good project governance and documentation, and follows these practices
• Good understanding of commonly used program and project management methodologies and frameworks
• Budgeting and cost management experience
• Confidence using Microsoft products
• Open Air, Salesforce and/or Smartsheet knowledge will add value
• Learning and change friendly attitude
• Ability to build strong and sustainable relationships with both internal and external stakeholders
• Experience leading meetings and influencing decisions and behaviour through example