Program Manager - Education Services

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

The Australian Institute of Police Management (AIPM) is a National Common Police Service, administered by the Australian Federal Police (AFP). It specialises in the development of leadership capability for individuals and organisations involved in the innovative provision of policing, law enforcement, security, public safety, emergency services and related professions. Our programs are a blended delivery of online, distance education and residential sessions.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia. 

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

• Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down 
• 4 extra mandatory leave rest days per year 
• 18 days of paid personal leave per year
• Generous superannuation of 15.4%
• 16 weeks of paid maternity leave (after 12 months of service) + an additional 36 weeks of maternity leave without pay
• Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement 
• Flexible and hybrid working arrangement that provides work/life balance
• Health & wellbeing services – with a focus on early intervention, education and prevention
• Access to ongoing training and professional development opportunities

What is the role?

We are seeking an experienced administrative professional, working within an adult education setting for the role of Program Manager - Education Services.  As a Program Manager, you will join a small team of skilled administrative staff who provide support to the AIPM teaching faculty.

You will also be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

What will you do?

Reporting to the Team Leader – Education Services, you will be responsible for the administration, co-ordination and management of the delivery of AIPM residential and online programs. This includes working closely with facilitation staff in the preparation of program joining instructions, booking of presenters / external activities, timetabling of program onboarding activities, scheduling of executive coaching sessions, supporting online delivery of programs via Microsoft Teams/Zoom and responding to staff / participant inquiries. You will also be responsible for the management of student records, CANVAS learning management system, version control of all AIPM program documentation and liaison with AIPM staff across the different functions of the organisation.

Essential requirements

• You must be an Australian Citizen at the time of application.
• A Baseline security clearance or the ability to obtain one.
• A minimum of 3 – 5 years administrative experience.
• High level of proficiency in Microsoft Office | Teams and strong ICT skillset.
• High level administrative, organisational and time management skills.
• High level written and verbal communication skills

Desirable requirements

• Experience working with student records management databases and learning management systems.
• A strong focus on excellence in internal and external customer service.
• A demonstrated ability to work effectively in a small team and complete complex tasks with limited guidance.
• A commitment to developing & supporting junior team member.

Additional information

• This position is an AFP Band level 5.
• This is a non-ongoing full time role for a period of 24 months.
• This role is located at our campus in Manly, Sydney and applicants are expected to be based on campus.
• This advertisement is to fill current vacancies and create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months.
• Proof of a minimum of two COVID-19 vaccinations (or one dose if the Janssen vaccine was used) will be required if an offer of employment is made. 

Commitment to Diversity and Inclusion

Diversity and inclusion is an operational priority for the Australian Federal Police (AFP). To be an effective police force, we must be reflective of the community we serve, working across languages, cultures and transnational borders. The 2023-26 Diversity & Inclusion Strategy is the guiding framework for delivering the AFP’s diversity and inclusion goals and reflecting our commitment to being an employer of choice, incorporating diversity and inclusion principles in day-to-day practice and building a psychologically and culturally safe workplace. This includes hiring people from diverse backgrounds who bring their lived experience to contribute, and add value, to the AFP. Find out more about how the AFP embraces diversity and inclusion.

Contact Officer - Belinda Wakeham,

Contact Officer Phone: 02 9934 4***, ​

Contact Officer Email: ********@aipm.gov.au

Applications Close: 11:59pm (AEST) 16/04/2024