Project Engineer

Summary:

The Project Engineer will play a pivotal role in planning, executing, and documenting standard infrastructure, network, and cloud-based projects for our esteemed clients. Collaborating closely with the Sales & Projects team, this role is essential for ensuring the successful delivery of IT projects within specified budgets and timelines, ultimately aiming to surpass client expectations.

Responsibilities:

• Collaborate closely with the pre-sales and projects team to grasp project scope and desired outcomes.
• Assist Senior Project Engineers or Project Leads in executing assigned project tasks as per the project plan and scope.
• Identify and address any tasks or issues that deviate from the original scope, or could impact client expectations, project budget, or deliverables.
• Maintain effective communication with Account Executives and Project teams to ensure timely updates, changes, and issue resolutions are communicated to clients.
• Provide technical expertise and assistance during project implementation, troubleshooting any encountered issues.
• Manage multiple projects simultaneously in a dynamic environment.
• Ensure accuracy and currency of project documentation, including project plans, technical specifications, and user manuals.
• Record time entries, tasks, notes, and pertinent information in our CRM / Ticketing system.
• Coordinate with third-party vendors and suppliers to address project-related tasks.
• Collaborate with Senior Project Engineers to escalate and resolve intricate technical issues.
• Conduct maintenance audits and assessments on client infrastructure to identify gaps and suggest enhancements.
• Provide updates and support to the HelpDesk team regarding project-induced changes to clients' environments and support procedures.
• Uphold professionalism and confidentiality in handling client information and Comwire IT deliveries.
• Stay proactive in learning and maintaining accreditation in key business platforms and systems.
• Assist in various internal projects aimed at enhancing service delivery, internal systems, processes, and efficiencies.

Qualifications:

• Experience in Networking, Servers, Microsoft 365 Migrations, Backup and Disaster Recovery, Security, VMware/Hyper-V, and VoIP technologies.
• Familiarity with configuration and deployment of Networking equipment.
• Strong understanding of Microsoft 365 suite and its associated migrations.
• Knowledge of Backup and Disaster Recovery solutions.
• Experience in implementing security measures such as Multifactor Authentication and VPN setups.
• Proficiency in VMware/Hyper-V design and implementation.
• Previous exposure to VoIP technologies, particularly 3CX and Broadsoft migrations, is highly desirable.

Application Process:

Please submit your resume and cover letter detailing your relevant experience and qualifications to *************@comwireit.com.au. We look forward to reviewing your application.