Protective Services Officer

The City of Gold Coast is Australia's second-largest local government authority, and our people are united in their passion for delivering the best for our City.

Why join the City of Gold Coast? What's in it for you?

When you join the City of Gold Coast, we provide pathways and opportunities for you to grow and achieve your potential; we look out for your health and well-being with our Fitness Passport and Employee Assistance Programs, and we offer flexible work and hybrid office/work from home options to allow you to have more time doing the things you enjoy. In addition, we have a generous superannuation scheme and an employee-driven Social Club to get you amongst the action!

About your new Branch:

Our City Inspectorate Branch is currently seeking applications for Casual Protective Services Officer roles at our busy 24/7 Operations Centre, providing asset protection, access control, site monitoring and alarm response across the city. This is the ideal role for someone who likes all the flexibility that shift work across a 7-day roster affords.

About your new role:

Maintain protection of people and assets and control access at City establishments, including;

• Controlling and monitoring access and egress of vehicles and pedestrians.
• Performing Protective Services control and alarm response.
• Addressing security breaches and providing advice on security-related issues.
• As an authorised officer monitor and enforce the following Local Government Acts:- Local Laws 1,2,3,4,7,9,11,12 and Subordinate Locals Laws
• Maintaining written and electronic security occurrence logs.
• Providing high-level customer service at all times.
• Assisting with general administrative duties as required.
• Complying with relevant operational procedures and systems.
• Producing written and computerised reports as directed.
• Adhering to and implementing State and Federal legislative requirements and procedures/practices, particularly concerning workplace safety.
• Maintaining a zero-tolerance approach to aggression displayed in the workplace.
• Performing other duties as directed if required.

What you bring to your new role:

• Minimum 2 years' service in an Emergency Services background in State/Federal Protective Services, Police, QFES or Australian Defence Force (administration roles not deemed suitable). 
• Ability to communicate clear explanations regarding (function/discipline) processes and procedures in written and verbal form.
• A sound level of interpersonal and negotiation skills includes giving clear instructions and having them followed.
• Delivers high-quality service to customers (internal/external) and understands and reacts responsively to customer expectations.
• Ability to work productively in a team environment and foster good relationships with team members, clients and stakeholders.
• Ability to communicate and interact courteously and efficiently with internal and external customers to ensure a positive image of the Council is portrayed.
• Demonstrate a thorough understanding of CCTV monitoring platforms.
• Demonstrates a thorough knowledge of Microsoft applications, word, outlook, excel, and the ability to learn new software applications as required.
• You will hold a current First Aid and Cardiopulmonary Resuscitation (CPR) Certificate
• Ability and willingness to work a rotational shift roster (includes weekends and public holidays)

How to apply for this role:

Click on the 'Apply' button below to complete your online application. Please upload your current resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role. Please ensure each document is within a 2MB file size limit, preferably in PDF format.

As part of our selection process, you may be required to undertake a one-way video interview via Criteria, face-to-face or virtual interview via Microsoft Teams. You may also be required to undertake reference checks via Xref, police checks, employment history checks, qualification checks and drug and alcohol testing.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.