Provider Network Coordinator

The Company

Honeysuckle Health exists to help people lead healthier lives. It does this by understanding their current and future health needs, helping them to prevent and manage disease risk and make better treatment decisions. Honeysuckle Health aims to play a leading role in Australia’s healthcare systems by engaging customers, medical practitioners, payers and allied health providers in the provision of innovative, evidence-based healthcare services and programs.

The Role

Honeysuckle Health’s Provider Networks division is responsible for contracting and managing the relationships for all health service contracting on behalf of member funds of Honeysuckle Health. Reporting to the National Operations Manager,  the Provider Network Coordinator is responsible for providing our customers with value, choice and quality through assisting in the establishment and maintenance of Provider relationships in order to ensure access to appropriate Ancillary, Hospital and Medical care with well-managed benefit outlay for all Honeysuckle Health’s customers. You will also be providing support with administrative support and project-based resources to both internal and external stakeholders.

In this role you will:

• Provide support to Relationship Managers to assist with the preparation and issue of new and renewed provider agreements in the establishment and maintenance of Preferred Provider Networks.
• Assist with the onboarding process for new providers including providing access to all technology and assisting in training where necessary
• Provide general information and assistance to providers as required
• Manage the set up requirements for new and existing providers including all contractual requirements
• Handle Provider queries and complaints via telephone, email and service cases and assist in resolving service complaints
• Assist and support the day to day activities of the Ancillary, Hospital and Medical Networks (project work, case workflow, collateral maintenance)
• Provide assistance with Provider Engagement pieces as part of our ongoing relationship management strategy
• Systematically identify provider records that are incomplete or incorrect to ensure the accuracy and completeness of provider information to assist with ongoing relationship management
• Advise external clients of overcharges, contact hospitals for revised invoices and advise payers if invoices can be paid

About You

• Excellent attention to detail and an appreciation for completeness in order to support the heavy data requirements of the role
• Treat confidential and sensitive information appropriately in accordance with legislative requirements
• Effective and open communication skills coupled with the ability to collaborate with others to develop best practise strategies. 
• Capacity to prioritise demands and meet any deadlines in an appropriate timeframe
• Excellent team player with strong written and verbal communication skills.
• Experienced (internal & external) stakeholder management skills

 Preferred:

• Private Health Insurance background is highly regarded
• Preferably skills in data mining and reporting software packages, experience in database applications, including CRM systems.
• Prior experience with invoice processing 

Benefits

• Employee Private Health Insurance discount.
• Work in a company that values ongoing education and will provide educational assistance.
• Paid parental leave and volunteer leave.
• A dynamic and energetic working environment.
• Work in a company that values the wellbeing and health of its employees.
• The ability to work collaboratively within a team both clinical and technology related that embraces change.
• A beautiful office location in the CBD of Newcastle

Ideally the successful candidate will reside in Newcastle or surrounding areas as the team does have regular in-office collaboration days however your regular day to day can be either at home or the office as we support both! 

Applications close C.O.B 3rd April 2024 any questions in regard to the role can be sent to ***************@honeysucklehealth.com.au