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Form of workAbout HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
About the role
12month Fixed Term Contract
As a Provider Service Officer you are responsible for providing excellent service to HCF providers and existing members. You will demonstrate exceptional phone based communication skills and experience and will treat every call with the highest level of professionalism to ensure providers and members receive a positive customer experience.
Additionally you will be a self–motivator who thrives working in a customer centric environment and is seeking an opportunity to further advance your career with HCF's Claims business.
In this role you will be responsible for the following;
- Managing high volume inbound call from providers & members
- Manage complex enquires and resolve these within SLA's
- Maintain confidentiality of provider and member information
- Maintain accuracy of provider and member information
- Communicate & liaise professionally with internal & external stakeholders
- Insure to comply with companies policies and procedures
About you
Ideally you will demonstrate the below skills and experience;
- Previous call centre or claims experience
- Strong commitment to providing outstanding customer service
- Ability to adapt positively to changing work practices and needs
- Excellent telephone and written communication skills
- Good keyboard skills
- Basic to intermediate computer skills – MS Office, Outlook
- Strong attention to detail
Benefits
- Up to 50 % discount on health cover, + discounts on pet & travel insurance
- Family & Friends day (additional day of leave)
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Health & Wellbeing Initiatives
Culture
Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best.
We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.
Come and join our HCF team!
Benefits
- Up to 50% discount on health cover, pet & travel insurance
- Family & Friends day
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Health & Wellbeing Initiatives
HCF is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply. All potentially successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment.
