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SalaryOffice Assistant - Customer Engagement and Support
Company Overview: Fencing Manufacturers is a leading fencing and balustrade manufacturing company known for its high-quality products and exceptional Customer Service. Operating in a dynamic and fast-paced environment, we are dedicated to delivering excellence in every aspect of our business.
Position Overview: We are seeking a proactive and customer-focused Office Assistant to join our team. The ideal candidate will play a pivotal role in handling customer inquiries, both through phone and email channels, as well as assisting walk-in customers at our office. This role will involve providing product information, processing orders, and ensuring customer satisfaction through effective communication and support.
Key Responsibilities:
- Manage incoming customer inquiries via phone, email, and walk-ins promptly and professionally.
- Provide accurate and comprehensive information about our fencing and balustrade products and services.
- Assist customers in selecting the right products based on their needs and preferences.
- Process orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
- Maintain customer records and update databases with relevant information.
- Collaborate with the sales and production teams to address customer queries and resolve issues effectively.
- Continuously strive to enhance the customer experience and build long-term relationships with clients.
- Support other administrative tasks and projects as assigned by the management team.
Qualifications and Skills:
- Previous experience in a Customer Service or administrative role is preferred.
- Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
- Strong interpersonal skills and the ability to interact with customers and colleagues in a positive and helpful manner.
- Attention to detail and accuracy in handling orders and customer information.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in MS Office applications (Word, Excel, Outlook) and experience with CRM software is a plus.
- Willingness to learn about our products and industry to effectively assist customers.
- A proactive attitude with a commitment to providing outstanding Customer Service.
Benefits:
- Competitive salary commensurate with experience.
- Opportunities for career growth and advancement within the company.
- Training and development programs to enhance skills and knowledge.
- Positive and collaborative work environment with a supportive team.
Application Instructions: If you are enthusiastic about providing exceptional Customer Service and thrive in a busy manufacturing environment, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining our team. We look forward to reviewing your application.
