AddressPurchasing Team Coordinator
- Transport / Logistics / Drivers
- Purchasing
- AU - Melbourne
- Contract or Temp
24/1/2024
- Up to 4 Wellness days + 2 Volunteer days each year
- Career progression opportunities
- Generous discounts and additional monetary benefits
WHO WE ARE
We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.
https://www.sgfleet.com/au
SOME OF OUR PERKS INCLUDE
- Recharge and relax with up to four extra days of leave each year. We call them Wellness days
- We offer industry leading 20 weeks paid parental leave
- Save plenty with vehicle salary packaging
- Monetary service milestone awards
- Recruitment referral bonus
- Discounted mobility products and services
- Flexible work arrangements
- Career progression opportunities (over 25% of our vacancies get filled internally!)
- Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
- Two paid volunteer days each year to give back to causes that matter to you
- Health and wellbeing support including a subsidy and an innovative Employee Assistance Program
ABOUT THE ROLE…
The Purchasing Team Coordinator is responsible for coordinating team activities such as the generation of quotes, sourcing of vehicles, completing contract amendments or managing the delivery of vehicles to SG Fleet's customers. The role provides daily guidance and support with on-the-job training, offers advice on the handling of complex tasks, uses a structured approach to problem solving and process improvement, and where required, effectively delegates task whilst managing/ensuring their completion. The Purchasing Team Coordinator supports the team with their expertise through training and support and the customer experience through their work to address and resolve complaint tasks. The position is also responsible for the regular auditing and analytical reporting duties.
TASKS AND RESPONSIBILITIES…
- Managing the daily workload across the team including the prioritisation of 'older' requests, emails and activities to ensure completion within required timeframes. Take immediate action to reduce backlogs
- Establish and maintain courteous and productive relationships with all suppliers, customers (both internal and external) and team members
- Develop and implement a target timeline based on KPIs and desired outcomes, that the team can follow and monitor adherence to in order to measure progress towards the team goals
- Provide guidance, instruction, direction and leadership to the team for the purpose of achieving key results. This includes assisting with the day to day running of the team and be the first point of escalation
- Manage the customer complaint handling process and ensure issues are addressed appropriately with relevant stakeholders
- Identify improvement opportunities and support their resolution from investigation through to implementation
SKILLS AND EXPERIENCE
- Extensive experience in a customer service role - professional and courteous customer service skills
- Experience of fleet management products, services, systems and processes (if promoted from within)
- Experience in engaging and negotiating with internal/external suppliers and customers
- Strives for process consistency and service improvements
- High integrity and extensive understanding of professional ethics
- A collaborative and engaging working and leadership style to align with the Department's Purpose, Vision and Value
WHAT'S NEXT
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.
We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
