Quality Assurance Coordinator

About Us

VIA, a well-established registered RTO, located at a premium address within the lively Sydney CBD, is actively searching for an accomplished VET Quality Assurance Specialist to join our dynamic team. VIA proudly presents an extensive range of 16 qualifications, including disciplines such as Human Resources Management, Project Management, Leadership and Management, Marketing and Communication, with a distinct focus on Hospitality Management and Kitchen Management courses. Our core objective revolves around providing students, especially those from international backgrounds, an exceptional educational experience. 

 About the Position

As a Quality Assurance Coordinator, you are responsible for providing high-quality support and advice on the RTO’s compliance and Quality Assurance functions. Based on regular reviews of the RTO’s processes and functions, the Quality Assurance Coordinator is accountable for reporting to senior management and improving on the RTO’s compliance and QA functions to ensure adherence to the RTO’s policies and procedures, Standards for RTO 2015, ESOS Act, the VET Quality Framework and any other relevant regulatory and legal compliance requirements. 

Duties and Responsibilities

• Internal reporting, internal audit and reviews, and compliance monitoring
• Internal staff meetings administration and meeting record-keeping
• Trainer profile updates and trainers’ capability building and development
• Conduct student record quality checks and undertake necessary rectifications
• Conduct assessment evidence quality checks and undertake necessary rectifications
• Plan, implement and manage the RTO’s annual compliance and Quality Assurance activities
• Compliance record keeping and version control
• Implement broader compliance and Quality Assurance initiatives, including a regular continuous improvement cycle on operational procedures and processes
• Coordinate assessment validation and moderation activities and plan and implement related continuous improvement activities
• Assist with course development including course material contextualisation, content design that integrates instructional design
• Assist the academic team in the assessment records retention process and qualifications issuance process
• Assist the management team during external reporting projects and activities
• Assist the management team during compliance-related projects and activities
• Any other duties and responsibilities required by the employer

Essential selection criteria:

• Minimum of 3 years of full-time working experience in RTO compliance and Quality Assurance management field
• Highly developed organisational skills to manage complex priorities and strong self-management skills
• Demonstrated understanding of VET Quality and ESOS frameworks
• Completed Australian Degree qualification
• Certificate IV in Training and Assessment
• Strong analytical and problem-solving skills
• Outstanding attention to detail
• Extensive experience with RTO Manager (student management system) and Moddle (learning management system)
• Highly developed interpersonal skills and effective communication skills
• Great team player

Desirable:

• Diploma of Quality Auditing
• Experience of being solely in charge of external compliance audit
• In-depth knowledge of the VET sector, Standards for RTO 2015, National Code 2018, ESOS Act.

What we offer:

We offer a competitive salary package, with strong support from management and ongoing workplace training and professional development opportunities, at a premium location close to all public transportations. 

Applicants must be eligible to work in Australia. To apply, please submit a current CV with a cover letter outlining your experience and qualifications by selecting Apply Now.

Please note only short-listed candidates will be contacted.