Company

Gallagher BassettSee more

addressAddressSydney, NSW
CategoryInsurance

Job description

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. 

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.  

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available. 

There are some great things happening at GB and, we want YOU to be a part of it all! 

As we expand further in the NSW Workers Compensation scheme, we are offering a unique opportunity for an experienced candidate to partner with claims teams to undertake Quality Assurance and promote best practice across the function.  

Reporting to the Quality Assurance Lead, this role provides a unique opportunity to contribute to the highest level of business performance through analysis, intervention, communication and improvement strategies.   


Responsibilities
  • Through audit activities, analyse identified target areas to assess trends and recommend remedial action to resolve issues, ensuring strategies are implemented and the desired outcomes are achieved; 
  • Engage key stakeholders in the development, execution, and evaluation of appropriate strategy, business plans and initiatives; 
  • Support achieving target performance measures through improving claims management outcomes via developed strategies;  
  • Identify opportunities to enhance efficiency of processes within the team, with a view to improve operational controls and performance; 
  • Monitor ongoing project strategies, to ensure sustained improvement and compliance within the business; 
  • Provide leadership and direction to support the integration of Risk Management protocols within the business; 
  • Identify and management continuous improvement opportunities using insights from Quality Assurance, audits, performance monitoring, call quality monitoring, stakeholder feedback and research into best practices; 
  • Coach, mentor and collaboratively share feedback to claims teams; 
  • Participate and support across adhoc business performance projects and initiatives.

Qualifications
  • 2 + years experience in worker’s compensation claims management, with strong legislative and procedural knowledge;
  • Understanding of best practice in claims management; 
Refer code: 2244599. Gallagher Bassett - The previous day - 2024-05-23 03:45

Gallagher Bassett

Sydney, NSW
Popular Quality Assurance Specialist jobs in top cities
Jobs feed

Amazon Delivery Driver

Amazon Flex

Armadale, WA

Medical Laboratory Scientist - Research Assistant

Nsw Health Pathology

Sydney, NSW

Safety & Compliance Officer - Goondiwindi

National Heavy Vehicle Regulator

Goondiwindi, QLD

Research Assistant - EECS, Faculty of EAIT

The University Of Queensland

Queensland

Coordinator

Bunnings Warehouse

Mount Isa, QLD

Maintenance Team Leader - Residential Aged Care

Baptistcare Nsw & Act

Point Clare, NSW

Airport Services Officer

Shire Of Wyndham East Kimberley

Broome, WA

Warehousing Assistant

Flexiforce Australia

Goulburn, NSW

Sheet Metal Fabricator

Hays Recruitment

Parramatta, NSW

Sales Representative

Conquest Personnel

Altona, VIC

Share jobs with friends

Related jobs

Quality Assurance Specialist - Workers Compensation

Quality Assurance Specialist

Tpg Telecom Quality Assurance Specialist

Sydney, NSW

5 days ago - seen

Quality Assurance Compliance Specialist

Koala

Sydney, NSW

a week ago - seen

Quality Assurance Specialist/Coordinator - Leading FMCG Distributor

Loop Business Consulting

Sydney, NSW

a week ago - seen

Quality Assurance Specialist

Tpg Telecom

Sydney, NSW

a week ago - seen

Quality Assurance & Contract Compliance Specialist

Allianz

Permanent

Sydney, NSW

2 weeks ago - seen

Senior Quality Assurance Specialist

Galderma

Permanent

North Sydney, NSW

3 weeks ago - seen

Quality Assurance Specialist - Workers Compensation

Gallagher

Sydney, NSW

3 weeks ago - seen

Quality Assurance Specialist - Workers Compensation

Gallagher Au

Sydney, NSW

3 weeks ago - seen

Quality Assurance Compliance Specialist

Astrazeneca

Ryde, NSW

3 weeks ago - seen

Quality Assurance Specialist

Tpg Telecom

Barangaroo, NSW

a month ago - seen

Compliance & Quality Assurance Specialist

Life Insurance Direct Australia

Sydney, NSW

a month ago - seen

Quality Assurance Specialist

Tpg Telecom

Barangaroo, NSW

a month ago - seen

Quality assurance qa specialist

Ing

Sydney, NSW

a month ago - seen

Quality Assurance (QA) Specialist – Secondment

Ing

Permanent

Wyong, NSW

2 months ago - seen

Quality Assurance Specialist | Pharmaceuticals | SYD

Heng & Hurst

Sydney, NSW

2 months ago - seen

Senior Specialist, Quality Assurance

Baxter

Permanent

Old Toongabbie, NSW

2 months ago - seen

Quality Assurance Specialist

Atlamgroup

Barangaroo, NSW

2 months ago - seen