AddressCentacare is one of the largest not-for-profit organisations in South East Queensland. We employ more than 3000 people and volunteers across 200 locations, and have a proud, 60-year tradition of responding to the diverse needs and aspirations of people in the many local communities of which we are a part.
At Centacare, care is a calling. Our people share a commitment to doing whatever they can to ensure that everyone in their communities are not just cared for, but cared about, in ways that help them live their fullest lives. Across aged care, community and pastoral care, disability care, Early EdCare and family and relationship care our teams walk alongside people, providing the support they need to achieve their goals.
Centacare services include:
- Aged care and disability services including a range of home care and home safety services, supported independent living services, respite services, transport and community services.
- Family relationship services, including relationship education, counselling, family dispute resolution, domestic and family violence services, sexual assault services, community development and children’s programs.
- Childcare services, including outside school hours care, long day care and kindergarten services.
- Pastoral ministries, including seafarer’s mission, hospital chaplaincy, Indigenous ministry, prison chaplaincy and prison ministry.
Centacare has embarked on a significant change journey to deliver on our promise that ‘It’s more than care, it’s a calling’. This includes a focus on creating a truly ‘Client First, One Team’ culture; reimagining our organisational design around the needs of clients; and enhancing our capabilities and person-centred approaches in order to maintain high-quality service delivery into the future. A number of key strategies are underway to realise this significant transformation.
About the Opportunity
A key initiative of Centacare’s ‘Client First Reforms’ is the establishment of an organisation-wide Practice Governance Unit (PGU). The Practice Governance Unit will support the development of systematic and evidence-informed measures to ensure that across all our diverse services, we can demonstrate that we are meeting clients’ needs, circumstances and goals. Practice governance will support enhanced competencies and confidence for all employees in undertaking their important roles; and ensure consistent, safe and quality outcomes for all clients who place their trust in us each and every day.
The role of Quality & Continuous Improvement Coordinator will:
- Be responsible for the coordination of quality and Continuous Improvement activities across Centacare Services.
- Support the Head of Quality & Continuous Improvement in the implementation and maintenance of best practice policy and procedure across a complex and diverse range of programs and services relating to quality care and service delivery.
- Support the Head of Quality & Continuous Improvement in the management of the Centacare Continuous Improvement Register.
- Support Operations teams in quality and Continuous Improvement activities to ensure high quality client care across a complex and diverse range of programs and services.
- Ensure the ongoing implementation and maintenance of Continuous Improvement processes across a complex and diverse range of programs and services relating to quality care and service delivery.
- Work within the Practice Governance Unit (PGU) to enhance safe and quality outcomes for clients.
About you:
You will be an experienced practitioner and auditor with demonstrated experience in developing and implementing practice governance and compliance systems across complex organisations. An auditing qualification is highly desirable, but not essential. Extensive experience in managing audits along with an applied understanding of Aged Care and Disability Quality Standards is essential.
You will have:
- Bachelor degree in: Nursing, Health, Community Services, Quality or equivalent in other relevant discipline.
- Auditing qualification desirable, but not essential.
- High level understanding, familiarity and experience in the application of quality frameworks and standards including any, or a combination, of: the Human Service Quality Framework (HSQF), NDIS Quality and Safeguarding Framework, and the Aged Care Quality Standards.
- Experience in a portfolio of any, or combination, of the following: Aged Care Services; Disability Services; Mental Health Services; Family and Relationship Services.
- Demonstrated knowledge, skills and experience in coordinating quality and Continuous Improvement methodology across highly complex and diverse programs and optimising client outcomes.
- Demonstrated experience and capability to develop and sustain influential working relationships with a wide range of informal, and internal and external stakeholders including government and statutory bodies.
- Sound analytical, problem-solving, written, reporting, and evaluation knowledge and skills.
- Highly developed organisational and systems thinking skills and the capacity and resilience to manage competing demands and deadlines.
- Proven ability to exercise sound judgement and decision-making based on evidence.
- Blue Card, NDIS worker screening clearance and driver’s licence.
Your personal qualities are equally important as your skills and experience. You will bring the ability to develop respectful and productive relationships with a range of stakeholders, including government and statutory bodies; a collaborative approach; ability to manage competing priorities; and willingness to take personal responsibility for ensuring that in every decision and in every action, we consider the needs of Centacare clients first.
The benefits
In recognition for your skills and experience, in addition to working in a professional, supportive environment, that recognises you as a person, not just an employee, you will be provided with a competitive remuneration package, including 12% superannuation and the option to salary package (reduce your taxable income!), plus options for flexible working arrangements.
For more information or to request a copy of the position description, please email ***********@bne.catholic.net.au.
As part of your application, please include a cover letter outlining your suitability for the role (no more than 2 pages).
Applications must be received no later than close of business Friday 22 March 2024
The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 – 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.
Additional information
- Develop policies and procedures to enhance quality outcomes for clients
- Manager role within one of SE Queensland's largest not for profit organisation
- City based role with competitive remuneration package
