Quality Improvement Manager

RSL LifeCare is a leading not-for-profit organisation focused on enriching the lives of veterans and seniors. Established in 1911, we are driven by our vision to create proud communities, living their best lives. We are dedicated to helping all individuals under our care thrive, every day.We are looking for a Quality Improvement Manager to join our team on a 12 Month FTC, you will partner with key stakeholders across RSL LifeCare and develop a high performing quality focussed culture. You will be responsible of implementation the new Strategic Quality Framework and drive the effective engagement of local teams. Key Accountabilities:

• Provide leadership excellence in relation to the quality, compliance, and continuous improvement of RSL LifeCare operations.
• Work closely with Regional & Community Service Managers to support each site in achieving their Quality KPIs, including but not limited to full compliance with the Commonwealth Aged Care Act 1997 and Quality Standards.
• Implement an internal audit schedule ensuring an annual internal audit is completed for each site.
• Assist in the management of the RSLLCAH Continuous Improvement (CI) Plan to ensure that sites are proactively focused on the site/regional CI opportunities.
• Assist with preparation of reports on quality outcomes for operations, Executive and Board, according to the organisation's reporting cycle and be prepared to present on quality matters.

Who are you:

• Bachelor's degree or equivalent in a relevant field, such as nursing or other health or human services profession, quality management etc.
• Extensive experience and knowledge of Aged Care compliance, continuous improvement, quality management and accreditation standards and processes.
• Proven experience of auditing aged care compliance, legislation and standards with a history of transitioning operations to best practice.
• Experience in managing complex issues including open disclosure processes, investigations, and complex complaints.
• Strong appreciation of the Aged Care and other relevant quality standards, compliance, and audit regulatory processes.

Join RSL LifeCare because:

• Competitive remuneration package
• Not for Profit Salary Packaging ($15,900 tax free), Novated Lease, Meal & Beverage Benefit ($2,650 tax free)
• Annual leave loading of 17.5%
• Flexibility within a hybrid working environment
• Team building and wellbeing days
• Volunteering opportunities

Our commitment to diversity: We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel and their families, and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity, or disability.