Quality Improvement Officer

Brightwater Care Group is a not-for-profit aged care organisation founded on the principles of compassion, respect, and dignity for the individual.  We take a holistic approach to the provision of our services, the pursuit of independence brings with it the dignity of control over our own lives, and everyone deserves the right to pursue that.  Brightwater Care Group have a rich history and have been providing services to the WA community for more than 120 years.

Brightwater’s Quality Team are looking to fill a number of newly developed Quality Improvement Officer roles with individuals who are highly skilled and motivated with demonstrated expertise from key business areas such Allied Health, Disability Services, Clinical and Governance backgrounds, with these roles supporting Brightwaters service delivery business areas: Residential Aged Care, Disability Services and Community Services.  This is an exciting opportunity to work within a meaningful and rewarding sector with professional development opportunities. Our team work collaboratively to contribute and support organisational compliance requirements through the delivery of Quality Improvement initiatives and industry best practice standards.

Brightwater can offer you:

• Competitive remuneration with attractive salary packaging options – meaning you can legitimately pay less tax and increase your take-home pay.
• A fully maintained motor vehicle will be provided.
• Avoid the city and enjoy free parking and our own café.
• In house Gym and Opportunity to work for a well-respected aged care facility
• Our unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailers.

Position Purpose:

The Quality Improvement Officer provides support and leadership to site and service leaders and their recognised teams across Brightwater’s direct service delivery business areas of RAC, Disability Services and Brightwater at Home. Utilising Quality Improvement initiatives, supported by direct clinical and non-clinical guidance, this role will identify areas of required improvement and provide recommended corrective actions to enable and ensure improved quality of client care and deliver organisational compliance with relevant program standards and legislation.

 To be successful in this role you will:

• Demonstrated experience working within quality management frameworks and systems, with knowledge and understanding of accreditation/certification processes.
• Relevant tertiary qualification and/or significant experience in a health or disability services environment and relevant registration.
• Working knowledge and understanding of Aged Care and the National Disability Insurance Scheme Practice Standards and Quality Indicators, understanding of industry issues, legislation, and practises relevant to the provision of safe, high quality and person-centred services in aged care (residential and home care) and disability services is essential.
• Experience undertaking audits and ability to identify opportunities for continuous improvement through self-assessment and subsequently implement and evaluate solutions.
• Proven ability to communicate effectively with a range of people including families, carers, people with varying abilities, cultural and diverse backgrounds and/or language barriers is required.
• Ability to research and apply legislation and other compliance requirements into quality documentation and business practices.
• Strong analytical and problem-solving skills, solution focussed and self-motivated with the ability to self-organise and prioritise tasks, work effectively under pressure, meet deadlines, plan, and coordinate projects efficiently, demonstrating initiative for priority setting, goal achievement and time management.
• Established skills and experience in working within a quality management framework and systems and influencing, managing, and coordinating client care in a highly regulated environment, demonstrating advanced clinical problem-solving skills and the ability to analyse clinical data to develop remediation strategies.
• Ability to effectively manage and implement change in a health-care environment in line with organisational strategic goals.
• Demonstrated experience, knowledge and understanding of external accreditation/certification/quality review processes.
• Excellent written, verbal, and interpersonal communication skills that deliver effective leadership, builds, and develops teamwork and establishes successful collaborative working relationships, including with external stakeholders, and the ability to influence diverse audiences using a customer-focused approach.
• Excellent computer skills with sound knowledge of Microsoft applications, clinical/care systems and demonstrated knowledge of reporting.
• Infection Prevention and Control qualification and demonstrated practice (desirable).
• Current Western Australian ‘C’ Class Driver’s Licence.
• Satisfactory National Police Certificate obtained within the last 12 months.
• A valid and current NDIS Worker Screening.

If you are committed to improving the lives of aged care and disability support recipients, while ensuring compliance and quality, we invite you to apply for the position of Quality Improvement Officer, help make a difference in our community by submitting your application, including your resume and a cover letter outlining your relevant experience and why you are passionate about this role. 

 Applications should be submitted through Brightwater’s online portal by COB 22 March 2024; however, Brightwater reserves the right to close this advert before this date.

 For confidential enquiries about the role, please phone Sonia Hayward, Quality Lead on 0409 814 ***.  For application enquires please contact Madaline, Talent Acquisition Specialist on 0481 092 ***.

Brightwater. We see what others don’t.