AddressLDK Senior’s is building Australia’s most innovative seniors living villages, delivered through a genuine continuum of care, in world-class vibrant communities, that will truly be worthy of our seniors.
Our vision is to create the most loved seniors’ communities in Australia, through our ‘one move’ promise. At LDK Healthcare, our three core values that we live and breathe by every day, are Love, Decency and Kindness. Every aspect of our business has only one thing in mind – our residents.
Position Purpose
The primary purpose of the Quality Manager is to ensure that all villages within LDK are operating and compliant within the Aged Care Quality Standards as well as all relevant legislative and regulatory obligations. The Quality Manager will provide clinical and quality support to the organisation, delivering a structured and integrated approach to quality and safety. The Quality Manager will partner with the Operational Leadership Team to strengthen systems and processes and LDK service delivery to safeguard and minimise risk to our residents as part of an ongoing continuous improvement cycle.
Position Accountabilities
Overall responsibilities are that you are a change agent and an emerging leader who is prepared to drive positive performance and quality service delivery improvement initiatives.
- A comprehensive understanding of LDK’s:
- Model of Care, Care Governance Framework and Clinical Governance Framework, Operational systems; and Policies and procedures.
- Developing and overseeing routine clinical audits, reports, recommendations, and data analysis to ensure accuracy of reporting within the operational team on:
- quality and safe service delivery continuous improvement initiatives, new care and operational projects during the implementation and review stages of the programme, change management processes and auditing of safe village environments.
- Monthly reporting of LDK’s defined clinical indicator trends for the National Care Manager, and the Executive.
- Management and oversight of Quality Improvement Projects based on analysis of data and in conjunction with the recommendations of LDK’s Care Governance Committee.
- Development and implementation of Quality Auditing schedule and conducting clinical audits across LDK care operations.
- Development of Quality Improvement Framework that sits within the LDK Care Governance Framework.
- Quality Review auditing schedule and involvement in the preparation of ACQSC requirements and changes.
- Meet reporting responsibilities for the Care Governance meetings/ Board reports and as directed.
- Assistance and input into the development and implementation (including change management process) of LDK care projects, as required.
- Training and development of staff as agreed with the National Care Manager.
- Stakeholder Relationships
Qualifications and Experience
Qualifications/Certificates
- Tertiary qualifications in Nursing,
- Minimum three years’ Quality Manager experience.
- Experience with coaching and mentoring team members.
- Proven experience with quality and clinical monitoring and reporting
- Strong ability to analyse data and report on trends
- Excellent written and technology skills including high standard of policy and documentation writing
- Current open drivers’ licence with the ability to travel as required
- Current Registration with APRHA as a Registered Nurse. Current and valid AHPRA registration status is essential. You will be required to renew and maintain AHPRA registration on an ongoing basis as a condition of employment for this position.
Professional Experience
- Demonstrated experience with a quality improvement and a background in healthcare at a management level
- Proven track record in achieving sustainable outcomes through quality assurance and accreditation program delivery
- Demonstrated analytical and problem-solving skills in cross disciplinary, complex services
- Demonstrated leadership and management skills with evidence of leading/driving/implementing systems level change.
Skills and Attributes
- Proven consulting and advisory skills; credible, engaging communicator and highly effective report writer
- High level of competency with data management, analysis, and reporting
- Excellent time management skills including the ability to effectively manage competing workload priorities with tight timeframes.
Workplace Health and Safety
Workplace Health and Safety is everyone’s responsibility. As an LDK employee you are responsible for:
- Adhering to safe work practices and instructions
- Demonstrating positive safety behaviours
- Taking personal responsibility to maintain safety and wellbeing
- Immediately reporting anything at work that is believed to be dangerous or hazardous
- Not acting in a manner that places yourself or others at risk.
Aged Care Quality Standards
All employees are accountable for upholding the Aged Care Quality Standards in their role. As an LDK employee you will work with our residents to provide high quality care and services, acknowledging their choices and seeking feedback from them to improve and monitor the systems and processes in place.
You will participate in all training and development opportunities provided to you by LDK to improve our care and services to residents, responding in an open and transparent way when things go wrong by reporting all incidents promptly and truthfully.
At LDK it is everyone’s role to protect our residents from harm, abuse, or neglect.
Essential Conditions
Federal Police Clearance must be attained, and declaration made of any future charges or convictions that could potentially affect your role within LDK.
This position description is not intended to be all-inclusive. This role may perform other related duties as required to meet the ongoing needs of the service and/or organisation.
