Ramp Services Manager - Canberra Airport

Swissport is a global leader in airport ground services and air cargo handling, operating in 47 countries with over 45,000 employees. We have been operating for 29 years in Australia and New Zealand servicing leading airlines in over 20 locations. Swissport is a market leader in this sector.

Join our leadership team today!

Job Summary

The purpose of the Ramp Services Manager is to lead a team of Ramp Services Agents, including Supervisors and Trainers to achieve a safe, and effective working environment, meeting or exceeding service delivery standards for our Airline customers. Using your extensive airline ground handling experience, you will work closely with your team, planning, observing and guiding them to achieve safe ground handling functions and on time aircraft movements. 

You will work with a small group of Ramp Services Managers and together you are accountable for driving a strong safety culture and maximising service delivery performance as an operational leader. As a member of the Ramp Leadership Team you play a critical role in fostering strong relationships internally and externally to achieve a sustainable business, underpinned by strong team engagement and efficiencies.

Strong leadership and people skills to build a confident team is required, along with a hands on approach and the capacity to work variable hours over a 7 day roster.

Experience and Competencies

• Demonstrated leadership presence and maturity
• Extensive operational aviation experience, knowledge and understanding of the Ramp Services function
• Practical knowledge of industrial relations processes including the full range of people management activities
• Experience in a fast-paced and time sensitive service operation managing the needs of multiple clients with divergent requirements with the ability to execute
• Excellent judgment and ability to make sound decisions in a fast-paced, dynamic setting
• Strong interpersonal, relationship-building, and negotiating skills
• Strong communication skills both written and oral
• Ability to work collaboratively and exercise initiative without supervision

Main Accountabilities and Responsibilities

• Lead team members to meet and exceed service delivery standards and defined key performance criteria including but not limited to on time performance, baggage, safety/audit performance and labour budgets, providing training and mentorship as needed
• Lead optimal operational efficiency through effective planning and management of manpower and equipment
• Proactively monitor, manage and report on station performance, analysing scorecards and identifying improvement strategies against industry, contractual, regulatory and internal measures, including improved performance in terms of cost and waste elimination
• Ensure equipment is presented, maintained and functional inline with Swissport standards for operational readiness
• Compile and submit operations, performance and other relevant reports
• Create a positive, generative safety culture across the Ramp service delivery team, including strong safety reporting and Just Culture
• Foster an enhanced awareness of OHS, Aviation Safety and security policies with the team through regular and clear communication, observation, audits and, meetings
• Drive collaboration and develop relationships with key stakeholders, both internal and external to deliver coordinated and streamlined client services

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

Applications must be in writing with Qualifications/Experience and Required Competencies addressed and supported with evidence where possible.