AddressABOUT US
Enable Fitness Centre is a multi-site specialist disability provider offering allied health services including Physiotherapy, Exercise Physiology, and Dietetics. We support people with a disability to improve their physical wellbeing through therapy and advice backed by the latest research and evidence. We provide a welcoming, safe and inclusive clinical space at SA’s biggest and best equipped accessible gyms.
ABOUT THE JOB
Under the direction of the Practice Manager, the employee will be responsible for the delivery of reception duties and coordinating client relations at Enable Fitness Centre. Working as a key part of the administration team, and as part of a larger multidisciplinary team of allied health professionals, the employee will be ‘the face’ of Enable to all external enquiries from clients, client supports, and other stakeholders.
This is a permanent position, beginning with a part time commitment of 25 hours per week, with potential opportunities to increase hours if desired as the business grows, and opportunities for promotion within the administration and management team. The employee will need to be available for a five day work week. The position is based at our Holden Hill clinic, with the potential to roster hours within school hours.
Key roles and responsibilities of this position include but are not limited to:
- Answer phone calls and assist callers, or direct phone calls as appropriate
- Manage the Admin email by promptly responding to or directing emails as appropriate
- Greet and direct visitors
- Conduct tours for prospective clients
- Provide Enable service information for new enquiries
- Accept new referrals and set up client files
- Update client files where necessary
- Create and provide quotes and service agreements to clients and their supports
- Liaise with clients and their supports to ensure appropriate funding is available for services
- Monitor and follow up with administrative recalls and reviews
- Bookings - cancel, create or amend one-off appointment times; amend ongoing appointments; book initial assessments
- Undertake monthly stock take and run ad hoc errands
- General daily tidying and cleaning (not full cleaning, which is undertaken by external cleaning contractors)
ABOUT YOU
You are passionate about delivering an excellent client experience and have
- A strong belief in the importance of client relations in the success of business
- Experience in client or customer service, with experience in a medical, allied health or disability business/organisation highly regarded. A basic understanding of various health insurance schemes including the NDIS will also be highly regarded.
- Respect for and the ability to maturely and positively interact with clients with disabilities, their supports, and members of the wider disability community from a range of different age groups, experiences, and cultural and linguistic backgrounds
- A positive, welcoming and friendly disposition, with excellent phone manner and written communication skills
- Superior organisational ability, with demonstrated self-motivation and initiative in setting goals, prioritising work, and delivering tasks on time
- A competent to advanced level of computer skills
You must hold the following screenings (possible to apply for these following offer/acceptance of the position):
- In accordance with the SA Department of Human Services legislation:
- working with children check
- disability services employment check/NDIS worker check
WE OFFER
- Permanent employment
- Above-Award remuneration
- A family-orientated, flexible organisation
- Professional support and opportunities for career development and promotions
- A positive, fun and rewarding workplace
HOW TO APPLY
Submit your cover letter and CV by Sunday, 2 June 2024. For a confidential discussion or to request the full Position Description, please call our Holden Hill clinic on 08 8261 75***and ask to speak to Kate (Practice Manager).
