Receptionist/Housekeeper Casual - Yha Blue Mountains

01st February, 2024 YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes. We are proudly part of the global organisation Hostelling International – a network of over 3,000 unique places to stay in more than 70 countries. Currently, we have a network of 49 properties across the country with facilities like on-site pools, open-air rooftops, bars, cafes and coworking spaces. Our travellers can enjoy experiences with us that range from Opera House views on the YHA Sydney Harbour rooftop to sleeping in a prison cell in the historic Fremantle Prison to hiking back to eco-friendly lodging in the heart of a National Park. Our Values: Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions. Work together – We open doors for each other as well as our guests Give our best – We bring our best selves every day we come to work Put our guest first – We know great hosts make great holidays Think differently – We see problems as opportunities Have fun – We celebrate and enjoy being together YHA Blue Mountains is currently seeking a committed Receptionist/Housekeeper to join the team on a casual basis. Your day-to-day duties will be allow you to have the opportunity to experience front office and back of house. The housekeeping and front office team are responsible for ensuring the property remains sparkling clean and provide excellent customer service to our guests. Day-to-day duties include: Reception duties include; providing a friendly welcome and checking guests in and out, answering queries, being a source of helpful local information and knowledge, and promoting in-house activities to guests. Housekeeping duties include; refreshing communal spaces, bathrooms and accommodation rooms, monitoring and replenishing stock and ensuring our property remains sparkling clean. What we are looking for: Previous experience in reception, housekeeping or cleaning Willingness to take direction from others Good time management skills and the ability to work well under pressure Flexible availability 24/7 roster including night shifts, weekends and public holidays. Excellent communication skills verbal and written. What’s in it for you? Hospitality award rates Penalty Rates Candidate Referral Program Employee Assistance Program Yearly social events to the snowy mountains and other locations for team building Internal up-skilling training from our Learning & Development team Mental health wellbeing such as an employee assistance program Access to additional benefits and discounts as part of YHA’s national network Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs Our Culture At YHA, you can expect to be treated with dignity and respect. We’re…
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