Address An exciting job share opportunity has arisen for a manager within VCAT's Regional Services Team. Working 3 days a week, you will lead a dynamic team who work from multiple metropolitan and regional venues across Victoria.
Reporting to the Senior Manager, Community Access Services, you will support and develop VCAT's Regional Services Team in the provision of accessible services to the Victorian community. You will ensure that VCAT's venues are resourced to conduct in-person and remote hearings, as well as providing assistance to members of the public who attend our venues. This is a demanding and challenging role in a unique service delivery environment.
You will be joining VCAT at an exciting time as we work through our service transformation project delivering enhanced digital service and building an empowered and capable workforce who are receptive and ready for change.
About the role
Manage a team of staff working at VCAT venues across metropolitan and regional Victoria
Manage resource requirements and allocate staff across all venues as required
Handle escalations and resolve issues to support the delivery of VCAT community service functions
Travel to VCAT venues to provide support to your team and VCAT users
Work closely with a wide stakeholder group across VCAT and Court Services Victoria
Develop and implement improvement initiatives to enhance the provision of VCAT services
About you
Our ideal candidate will possess the following:
Experience in managing people across multiple locations, providing face-to-face and remote support to your team
Demonstrated experience in a dynamic service delivery environment
An ability to ‘think on your feet' and quickly resolve any issues that may arise
Previous experience in developing activities to deliver process/service improvements
Demonstrated experience in successfully working with and influencing senior staff and stakeholders
How to apply
Click the ‘Apply Now' button, ensuring you include the following in your application:
resume
a short cover letter
responses to the screening/key selection questions in the online application form
Other Information:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.
CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.
