AddressPay rate: $30.59 + Super
Duration: 27/05/2024 to 26/11/2024
Location: Goulburn
Hours per day/week: 35 per week
Working from Home arrangements: Onsite
Accurate data entry, face-to-face and telephone enquiries. Clerical support services including filing, compilation and distribution of documents.
Create, store and retrieve Tribunal records.
Comply with procedures and processes efficiently and within time standards.
Proficient use of case management system, word and excel.
Key accountabilities
- Provide information to clients face to face, by phone or in writing, record action taken and follow up where required.
- Prepare matters for hearing (organise copies of papers for tribunal members, notify parties, arrange reporting services, interpreters).
- Provide a range of administrative and clerical support services, including email, post, photocopying, compilation and distribution of documents.
- Prepare routine correspondence, as required, ensuring all documentation conforms to Tribunal presentation, style, format and content protocols.
- Input all relevant data in the Tribunal’s case management system and create, store, retrieve and archive
- Tribunal files to ensure the accurate and safe storage of data/information to comply with the required standards.
- Provide IT support to Tribunal members in the hearing room
- Seek guidance from, and escalate more complex matters to the Senior Registry Officer/Team Leader, as appropriate.
- Liaise with relevant officers in other NCAT Divisions and Principal Registry to deliver quality client services within the guarantees of service standards.
- Behave in an honest, ethical and professional way
- Work effectively in a team environment and adapt to change to meet priorities and ongoing demands
- Maintain discretion and confidentiality
- Dealing professionally with tribunal members and parties.
- Exercising judgement in a respectful manner when dealing with parties in an emotive state.
- Identifying and responding to changing workloads and priorities, and meeting deadlines within tight timeframes in a high volume environment.
Only shortlisted candidates will be contacted.
Applications received after the due date may be considered for similar roles."Indigeco Acknowledges the Traditional Custodians of country throughout Australia and Recognise our Brothers & Sisters Connection to Land, Waters and Community. We pay our Respects to our Brothers & Sisters our Culture & to our Elders past, present & future".
