AddressAcross its network of hostels, dedicated Aboriginal Hostels Limited (AHL) staff provide accommodation and meals for residents in a supportive environment, assisted by local First Nations service providers and referral agencies. AHL also supports the Australian Government's efforts to improve economic outcomes for First Nations people. By purchasing goods and services from First Nations businesses at every opportunity, we help support a more inclusive economy. We are proud to be one of the largest employers of First Nations people in the Australian Public Service, First Nations employees make up approximately 50% of our workforce.
AHL is seeking an experienced accommodation manager with a strong focus on customer service. The Relief Hostel Manager will work closely with local stakeholders to support First Nations people into our hostels and ensure residents are connected with the services they require during their stay.
First Nations job seekers are encouraged to apply for this vacancy!
As the Relief Hostel Manager, your role is to ensure hostel occupancy is high and service to residents is exceptional. You will be a hands-on manager, working closely with the small hostel team to provide three meals a day and ensuring the facility is clean, safe and welcoming. You will be a perfectionist, ensuring all hostel operations are meeting standards in line with guidelines and policies and continually developing your team to improve our service offering.
The key duties of the position include
Under the direction of the Operations Management Team, manage the day-to-day operations of the hostel in accordance with AHL policies, procedures, the Australian Public Service (APS) Code of Conduct and relevant APS legislation.
- Be accountable for Hostel operations and make independent decisions based on AHL policies and guidelines.
- Support AHL's vision to improve the quality of life and economic opportunities for First Nations People by providing safe, culturally appropriate and affordable accommodation.
- Create a culture of excellent customer service at the Hostels.
- Deliver services in accordance with AHL's operating standards, policies, procedures and legislation.
- Provide management, support and leadership to all Hostel staff.
- Perform duties with integrity and professionalism and create productive working relationships.
- Adhere to Work health and Safety practices, upholding AHL's commitment to the safety of the staff and residents.
For further information about the role and how to apply please refer to the Vacancy Information available on our website: Employment | Aboriginal Hostels Limited (ahl.gov.au)
