AddressLooking to join a fun-loving and inclusive culture that has your back? Our fast-growing and dynamic company provides a life experience that supports your professional growth and personal well being.
With offices around the world, ServiceRocket's five-star products and services help tech giants like Atlassian, Salesforce, and Workplace from Meta get the most from their software. We enable fast-growing companies to take off. And so will your career!
At ServiceRocket, Partner Success Managers (PSMs) use curiosity, attention to detail and relationship-building skills to build deep alignment between ServiceRocket and its partners. PSMs are accountable for identifying our partner's objectives/key results and how we contribute to their accomplishment. They pride themselves on being proactive and smartly anticipating opportunity and risk. With responsibility for the quality of the relationship, PSMs will deeply embed themselves in the partner's ecosystem and go-to-market teams so that ServiceRocket is the most reliable partner in accelerating their growth.
Responsibilities
- Own partner relationship and maintain a cadence of communication with assigned partners and targeted roles in the go-to-market team.
- Be attentive to partner goals and identify opportunities for accelerating alignment and growth.
- Identify key partner strategies for revenue acceleration and initiate internal initiatives to support and drive them.
- Develop and execute Partner Success plans like lead generation activities, as well as track and report on key metrics to ensure adoption and success.
- Work closely with sales management, maintain success plans for partners (including success metrics) and track towards a plan.
- Work cross-functionally with Marketing and Sales teams to communicate partner feedback.
- Manage partner perception of and sentiment toward ServiceRocket, helping them to understand our commitment and high level of execution.
- Create marketing plans according to Partner Success criteria
- Participate in marketing initiatives such as content development, hosting events and representing the company in events
Qualifications
- 5 years experience with at least 2+ years prior experience in customer success, Partner Success, business development or account management
- Strategic understanding of partner ecosystems and go-to-market strategies, leveraging experience to build and manage successful partner relationships.
- Good track record of building and maintaining strong, collaborative relationships with diverse stakeholders internally and externally
- Experience working with marketing and sales processes.
- Strong understanding of enterprise level SaaS solutions.
- Self-motivated, results-oriented and driven to exceed expectations.
Skills
- Excellent verbal and written communication, presentation and negotiation skills.
- Operating knowledge and experience with software that includes collaboration software like Workplace from Meta, and Atlassian suite products like Jira Software, JSD and Confluence.
- Experience working with HubSpot, Jira ServiceDesk, and customer Success Management platforms.
- Familiarity with Atlassian Marketplace.
- Proficient in various technologies and software, with a demonstrably fast learning curve.
- Experience managing a book of 50+ accounts and/or accounts with $100k+ ACV is a plus.
This position is not eligible for visa assistance/sponsorship or relocation assistance. Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country's office in order to better collaborate with our team.
With a competitive salary and career pathway to advance your skills, you'll reap the rewards of growth with ServiceRocket's unique Share the Fruit program and an opportunity for stock options. Our generous health and wellness benefits allow you to care for yourself and loved ones. We also offer monthly stipends that support how you work and encourage a healthy work life balance.
Wear the Rocket and come grow with us!
