Research Field / Operations / Community Manager

At Square Holes, we inspire growth and innovation by partnering with human-curious leaders. Since 2004, we have provided tailored on-going market research and cultural insight programs to guide business growth and flourishing cities. Our team thrives on curiosity, collaboration, and creativity.

We are seeking a Field Manager / Research Operations / Community Manager to join our team on a part-time/casual basis, working 20-40 hours per fortnight. This role involves scheduling fieldwork, coordinating activities of supervisors and interviewers, hiring and training field personnel, and maintaining company procedures and fieldwork standards. The Field Manager will coordinate a range of fieldwork projects, support the research team with project operations and administration, and manage Square Holes' research panel/community (squareholes.community).

We are open to applications from people from outside of market research with skills we can apply - for example hospitality team management, outbound call-centre or executive / administration management. People seeking a flexible , largely day-time role. This is a role that requires lateral thinking and ability to work under busy workload, and juggling competing project priories, timelines and budgets calmly. Care will be taken to appoint a quality candidate.

• Schedule and coordinate fieldwork activities
• Hire, train, and manage field personnel
• Ensure adherence to company procedures and fieldwork standards
• Allocate fieldwork across the organisation and manage multiple fieldwork projects
• Support the research team with operations and administration of projects
• Manage and engage with Square Holes' research panel/community
• Utilise and learn various technology tools including Microsoft Office, Campaign Monitor, SMS blast software, and more

1. Impact: Deliver high-quality results through diligent work, effective communication, and positive energy
2. Nurture: Foster collaboration, mastery, and transparency within the team
3. Curiosity: Embrace open-mindedness, analytical thinking, and creativity in problem-solving

• Experience in scheduling and coordinating fieldwork activities
• Strong organisational and project management skills
• Excellent communication and interpersonal skills
• Ability to hire, train, and manage field personnel
• Strong technology skills and comfort with learning new tools, including Microsoft Office, Campaign Monitor, SMS blast software
• Knowledge of market research principles and fieldwork standards.

• Adherence to start and finishing times, meeting punctuality, and respecting colleagues' schedules.
• Mindfulness and control in time management and task focus.
• Maintaining a tidy and professional workspace.
• Effective remote working while adhering to Codes of Conduct.
• Transparent communication and respect within the team.
• Flexibility in managing personal appointments and working hours.

This position is paid according to the UWU and ADIA Market Research Industry Agreement award. The Field Manager role is among the highest rates in this award.

Our projects span various topics, from product development and customer expectations to community needs and advertising. We conduct research for government and private organizations on everything from chocolate to quitting smoking, education, health, and home building. People genuinely enjoy participating in Square Holes research! We conduct market and social research for reputable clients and partners, exploring the joys and challenges of life to thoughts on new products, services, advertising, and legislation, always working to the highest quality and privacy standards.

If you are passionate about market research, thrive in a dynamic environment, and align with our values of impact, nurture, and curiosity, we’d love to hear from you. Apply today to be a part of our team and help us inspire growth and innovation through meaningful insights.