Address- Full time opportunity available
- Access to exclusive benefit program
- Easily accessible, located in the heart of the free-tram zone in Melbourne’s CBD, and discounted parking options available.
Lancemore Crossley St. is seeking a Reservations/Guest Service Agent to join our amazing Front Office Team, delivering genuine hospitality and a boutique experience to our guests.
Job Overview: As a Reservations/Guest Service Agent, you will play a crucial role in ensuring a seamless and enjoyable experience for our guests. You will be responsible for handling reservations, inquiries, and providing excellent customer service. This position requires a person with strong communication skills, attention to detail, and a passion for delivering exceptional hospitality.
ABOUT THE ROLE:
Reservation Management:
- Receive and process reservations via phone, email, and online platforms.
- Maintain accurate and up-to-date reservation records.
- Assist guests with inquiries and provide information about room availability, rates, and packages.
Guest Services:
- Welcome guests warmly and assist with check-in and check-out procedures.
- Address guest concerns and resolve issues promptly to ensure satisfaction.
- Provide information about hotel facilities, services, and local attractions.
Communication:
- Communicate effectively with guests, colleagues, and other departments.
- Handle incoming calls and respond to emails in a professional and timely manner.
- Collaborate with other team members to ensure a cohesive and positive guest experience.
Administrative Tasks:
- Maintain accurate and organised records of reservations and guest interactions.
- Assist in preparing reports related to reservations and occupancy.
ABOUT YOU:
- Have a desire to genuinely help people.
- You have a warm, personable yet professional disposition.
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload.
- Success in a similar role preferred but not essential, we are employing on attitude not just experience.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Familiarity with reservation systems and hotel management software is a plus.
- Customer-centric mindset with a commitment to providing outstanding service.
- Barista/bar experience would be preferred but not essential.
- Valid RSA.
ABOUT US:
Lancemore Crossley St.
Beautifully positioned in a coveted laneway location, at the Paris end of Bourke Street, Lancemore Crossley St. embodies everything there is to love about Melbourne – grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 112 curated suites, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.
www.lancemore.com.au/crossley-st
The Lancemore Group
Founded in 1986, The Lancemore Hotel Group stands as a prominent Australian boutique lifestyle brand. A pioneer in Boutique Hotels and conference/event facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.
- Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- Our commitment lies in continuous growth, consistently seeking ways to improve every aspect.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...
Please Note: Only applicants with valid working rights in Australia & National Police
Check will be considered for this position.
Click the "Apply Now" Button
Or contact us for a confidential discussion at peopleandculture@lancemore.com.au
Our Values
Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth
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Job Reference Code RES18012024/GSA18012024
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