AddressPan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across our two internationally renowned brands, PARKROYAL and Pan Pacific.
Based at the award winning 5-star Pan Pacific Melbourne (in the heart of South Wharf), we are seeking an enthusiastic & passionate Reservations Agent to join our diverse & unique hotel on a permanent Full-Time (Monday - Saturday) basis.
The Role
- Reporting to the Reservations Manager
- Develop and maintain effective relationships with guests and internal team members/departments
- Ensure that all reservations are made in line with current rates in order to achieve optimum average rate and occupancy.
- Review the daily reports to ensure reservations are accurate and do any necessary follow up e.g. no-show & cancelled reservations, action traces for upcoming arrival.
- Ensure all phone calls and emails are answered in a professional and timely manner.
Ideally you will have:
The successful applicant will have a positive attitude, be a fantastic communicator, and be a natural team player who has the ability to multitask and maintain a high level of attention to detail under pressure.
- Experience executing the reservations function for 4 or 5 star properties
- Diploma or higher from a recognised hospitality or tertiary institution
- Opera PMS, Opera Reservations, and Siteminder experience (preferred)
- Strong time management skills
- Experience managing key customer relationships
- Strong presentation, communication and interpersonal skills with the ability to persuade and obtain “buy-in” from both internal and external stakeholders
What we can offer you:
- Attractive pay package
- Complimentary dry-cleaning for uniforms
- Hotel discounts through our global alliance program Discovery
- 50% off food and 50% off beverages at the hotel’s restaurants, bars and café
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties
- Ongoing learning and development through our globally recognised U@PPHG online university accredited program in partnership with eHotelier
- Complimentary duty meal per shift
- Partner discounts through our Global Hotel Alliance program www.gha.com as well as many other great local benefits.
If you share our values and are passionate about driving a strong culture of success, results driven and seeking to develop a career with a rapidly growing international hotel brand, then apply now or click on the link to find out more about what Pan Pacific Hotels Group has to offer www.panpacific.com
