Address Company Description
Novotel Cairns Oasis Resort is ideally located in the heart of beautiful Cairns. A newly renovated family friendly resort, offering fun-filled weekends and holidays, and a complete resort option for both business and leisure travel.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
We are ready to welcome a Reservations Agent to our guest obsessed team in this influential role. Reporting to the Reservations Manager, you will play a pivotal role and deliver flawless customer service standards at every part of their journey. This contract is for end of March.Responsibilities include:Handle incoming reservation inquires via phone, email and online channelsAssist guests in selecting appropriate accommodations based on their needs and preferences Process reservations accurately and efficiently in our reservations systemProvide information about the hotel facilities, services, and policies to guestsHandle special requests and accommodate guest preferences whenever possibleMaintain up-to-date knowledge of room availability, rates, and promotionsCollaborate with other departments to ensure guest satisfaction and resolve any issues that may arise
Qualifications
Previous experience in customer service or hospitality role preferredExcellent communication and interpersonal skillsStrong attention to detail and organizational abilities Ability to multask and work effectively in a fast-paced environmentProficiency in computer systems and reservation softwareFlexibility to work various shifts, including evenings, weekends, and holidays
Additional Information
What is in it for you:Access to the ALL Heartists Program from day one - offering discounts on accommodation and Food & Beverage worldwideLearning programs through our online Accor Academy and opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world
