Reservations Agent

Company Description

Our Hotel

At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience.

Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple food and beverage venues and six conference rooms.

This is your opportunity to join our close-knit professional Reservations Team at the Novotel Perth Langley. This position offers you the opportunity to work your way in an exceptional team environment that fosters learning, development and career progression. If you are ready for the next move in your career, apply now.

We are seeking for applicants on Full Time capacity to join our busy Reservations Team.

• Provide quality service to all guests by responding to their requests promptly, efficiently and courteously
• Attend to all incoming calls and emails in a professional and polite manner, constantly striving to provide total customer satisfaction.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills
• Ensure procedures are followed for all monetary transactions, accounting and banking accordingly
• Tailing customer service to loyalty members, VIP Accor World and sign ups.

Qualifications

• Demonstrated ability and passion to deliver exceptional guest service over the phone, email and face to face
• Team player with high level of initiative & the ability to work autonomously
• Excellent written and verbal communication skills
• Previous experience in a similar role preferred.

Additional Information

In addition to the opportunity to grow and develop your career potential, we provide duty meals and discounts in over 100 countries with AccorHotels and our partners.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.