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Form of workBaillie Lodges is an Australia-based collection of award-winning luxury lodges, each a leader in personal and sustainable travel. Our unique destinations include Capella Lodge on Lord Howe Island, Longitude 131° at Australia's spiritual heart, Uluru-Kata Tjuta, Silky Oaks Lodge in the Daintree Rainforest, The Louise in the Barossa Valley, New Zealand's iconic Huka Lodge and Clayoquot Wilderness Lodge on Vancouver Island, Canada. The trio of Tierra Hotels in Chile including Atacama, Patagonia and Chiloe joined the collection in 2022. Baillie Lodges’ flagship property Southern Ocean Lodge has reopened on Kangaroo Island in December 2023.
With plans for future growth to our portfolio, we are currently seeking a Full-time or Part-time Reservations Agent to join our head office team based in Sydney’s Northern Beaches or the Gold Coast.
The Role…
Reporting to the Reservations Manager, you’ll liaise with our guests via phone and email to assist with their reservation enquiries for our lodges across Australia. From qualifying prospects and curating personalised guest experiences to creatively upselling and managing group bookings, you’ll play an important role in creating seamless and memorable stays. If you're a natural communicator, a problem solver, and passionate about the hospitality and travel industry, join us in delivering exceptional guest satisfaction and contributing to our revenue growth.
This role presents growth and career opportunity as the group continues to expand on a global scale.
Do you have what it takes?
- Previous experience in reservations, hotel front office or as a travel agent
- Strong organisational and administrative skills, with the ability to prioritise in a fast-paced environment
- Strong sales acumen
- Proficiency in Microsoft Office applications
- Working knowledge of RMS or similar property management systems
