Reservations Agent

Company Description

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Job Description

We are currently seeking a Reservations Agent (Full time) to join our Reservations team at Sofitel Brisbane Central.  Be the first point of contact for the Hotel’s reservation enquiries and ensure an exceptional level of luxury experience for our guests at all times.  Create the Magnifique Moments that last! 

• Ensure the highest standards are upheld whilst answering calls for reservations, arriving guests and guests in-house.
• Reservations agents ensure all guests are greeted warmly, delivering a high conversion of reservations enquiries and maximum average room rate at all times.
• Maximize sales of rooms and facilities and at all times monitor quality of reservations, statistical information and inter-departmental communications.
• Work as a team to achieve set monthly KPIs.
• Take a positive problem solving approach with guest complaints and enquiries in an efficient and professional manner.
• Ensure a clear line of communication with other departments for special requests or other reservation-related matters.

Qualifications

You'll excel in this role if you have:

• Demonstrated hotel experience preferably in Reservations or Front Office
• Strong communication skills, both verbal and written
• An enthusiastic approach, excellent attention to detail and superior customer service skills
• Opera or strong PMS experience is required

Additional Information

We live by our Heartist principles, that is, we embrace the essence of the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

Sofitel Brisbane Central offers ambassadors career development opportunities within the hotel and the broader Accor Group. We boast strong connections within a network of luxury hotels across the Accor Group that is collectively known as "La Maison" (French for "The House"). This allows ambassadors direct access to world-class expertise from top minds in luxury hospitality.

As a Sofitel Heartist, you will also be rewarded with:

• Career development opportunities within the largest hotel group in the Pacific
• Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.