Reservations Manager -Restaurant And Bars

We are busier than ever and searching for our next Superstar Reservations Manager- Restaurant and Bars to join our rapidly expanding, innovative and award-winning Food & Beverage Team!

Our Story

The award winning Doma Hotels, located on the footsteps of Parliament House, in the elegant suburb of Barton. The resort style ‘Realm Precinct’ consists of; Hotel Realm, Burbury Hotel & Apartments, Little National Hotel and Brassey Hotel. Offering diverse, high-quality accommodation, conferencing and numerous food and beverage outlets.  

Doma Hotels has been developing and managing hotels in Canberra for over 30 years and today, Doma Hotels is one of Canberra’s largest independent hoteliers, leading the way in contemporary luxury. Our portfolio is recognised nationally from hotels, residential and commercial development, wellness, restaurants, day spas and more. 

We are passionate about high performance living and wellness. We are not just a company; we are a community vested in each other’s success. We value humility and a team approach at every level of the company. 

About the role

Working in a fun and lively environment and reporting to the Head of Food & Beverage. The Reservations Manager- Restaurant and Bars is an effective, hands-on leader, within our experienced team. Managing the successful and professional execution of all services and events in a manner that exceeds our guest and employee expectations alike. This role is primarily focused on the administrative side of the food and beverage operation but will also include operations duties in the outlets when required. 

Responsibilities include:

• manage rostering and timesheets for the Restaurant & Bar Admin Team.
• ensure the smooth, efficient and successful execution of all operations and events within the venues
• ensure all meal period information is prepared and organised for upcoming sessions
• manage sales in the online shop 
• assist in the creation of special events and manage ticket sales through Eventbrite
• manage phone calls, emails and guest feedback for all restaurants & bars
• supervise assigned personnel when required, ensuring staff presentation and duties are performed in accordance with Doma's guidelines and procedures
• maintain continuous and effective inner-departmental communication
• ensure communication with other hotel outlets remains clear, effective and professional
• ensure all F & B charges are finalised post event and balanced in Opera
• control all costs and expenditure within the department to ensure budget expectations and targets are met i.e. beverages, payroll, consumables
• maintain the reservation systems through-out all F & B outlets
• work closely with the hotels marketing team to drive promotions
• ensure OH&S procedures are adhered to for all departmental staff

What you will bring

At Doma Hotels, we constantly strive to find exceptional individuals who contribute to our team’s success Your natural flare exudes passion and ambition. A guest service expert, with a keen eye for detail. Naturally, your previous experience in managing staff and or operations in various food and beverage outlets, will come highly regarded. As will the following:  

• knowledge and skills at a level adequate to train their staff
• advanced time management skills and ability to managing other competing priorities
• motivation to build strong rapport with guests and colleagues through effective communication
• leadership and mentoring capabilities to continue on building on our inclusive and supportive team
• experience in a front of house restaurant environment         
• current RSA (Responsible Service of Alcohol)
• experience managing Eventbrite, Opera, iVvy and SevenRooms
• Hospitality qualification desirable 
• excellent personal presentation and presence
• willingness and ability to exceed expectations
• A passion for food, and beverage in a luxury hotel environment

Why you want to join our Team

At Doma Hotels our mission is to look after our people, who in turn, look after our guests. We offer our staff extensive training and development, including our ‘Future You’ training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.

Doma staff receive great benefits, including (but not limited to) discounts across; accommodation (for themselves, friends and family), parking, wellness facilities (the spa and the gym), complimentary staff bootcamp, food and beverage, and early bird access to Doma residential apartment developments. 

Join our Team, today and apply now!

If you wish to know more about the role, including position description. Jump on our website Doma Hotels and contact Doma HR.

Doma Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Doma Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

These roles are available to applicants with full working rights in Australia. 

Only successful candidates will be contacted for interview.