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Form of workSkippers Aviation, a WA based regional airline, is looking for a full time Reservations Officer to join our team.
The role requires strong, organisational and communication skills and the ability to thrive under pressure.
A Reservations Officer is responsible for processing ticket sales and online bookings enquiries.
The role involves interaction (both verbal and written) with a wide variety of people including outport agents (at each of our RPT ports), engineers, pilots and cabin attendants and customer service staff). The ability to communicate in a professional manner with a strong emphasis on customer service excellence is essential.
Many other administrative functions are included such as general filing and providing flight information to the public and our client base.
About you:
- Must be able to process all reservation enquiries and bookings accurately and in a timely manner
- Deliver consistent, warm and friendly customer service at all times
- The ability to work within a diverse and fast-paced role often managing multiple tasks at one time
- The ability to prioritise tasks
- Computer literacy and the ability to learn new systems
- Strong attention to detail
- Confidence and the ability to work autonomously and at times unsupervised
- The ability to be punctual and show initiative
- Have an enthusiastic, friendly and outgoing personality who is well presented at all times
Previous aviation experience will be an advantage but is not essential as training will be provided in all areas of the role.
Only successful candidates will be contacted.
Please forward a copy of your cover letter and resume to **@skippers.com.au
