Multiple Casual Positions are available!Join an award-winning tourism and transport companyAccess to a range of employee benefitsTraining and development opportunitiesAbout the RoleSeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours is looking for bright and energetic individuals with proven customer service and sales experience to join our Reservations Team.We have multiple Casual positions available.You will provide an excellent customer service experience to customers by welcoming them at the counter, over the phone and via email communication. You are the primary contact for our brand and the first point of contact for many of our passengers. Delivering friendly and welcoming customer service is a key feature of this role.Some of the tasks that you will be responsible for include:
- Selling products across our award-winning brands: SeaLink Rottnest Island, Captain Cook Cruises WA, and Swan Valley Tours to direct customers and travel agents, face-to-face, over the phone and via email communication
- Process all reservations accurately and in a timely manner
- Deliver consistent, warm, and friendly customer service
- Manage check-in processes
- Assist with the general day-to-day operation of the reservations office, including preparation for upcoming cruise and ferry departures
- Help customers with general tourism enquiries
- The ability to work in a fast-paced work setting
- Ability to prioritise tasks
- High degree of computer literacy and able to learn new systems quickly
- Strong attention to detail
- Enthusiastic, friendly, outgoing personality
- Well presented, professional appearance
- Show initiative and enjoy working as part of a small team.
- Availability to work on a 7-day roster, including weekends and Public Holidays
- Available to work across multiple locations (Perth CBD and Fremantle)
- Previous travel agent experience and/or fluency in a second language highly regarded.