- Handle incoming reservation inquires via phone, email and online channels
- Assist guests in selecting appropriate accommodations based on their needs and preferences
- Process reservations accurately and efficiently in our reservations system
- Provide information about the hotel facilities, services, and policies to guests
- Handle special requests and accommodate guest preferences whenever possible
- Maintain up-to-date knowledge of room availability, rates, and promotions
- Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise
- working experience in a similar role (front office / reservations within premium segment in hotels is preferred)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multask and work effectively in a fast-paced environment
- Proficiency in computer systems and reservation software
- a proven record of accurate reporting, while working within time constrains
- Ability to work full time (mostly Monday - Friday, however some weekend work may be required from time to time)
- an good understanding of reservations processes
- the ability to think creatively and be a proactive self-starter
- knowledge of the Adelaide market is advantageous
- experience working with Opera and Resaweb is preferred
- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
- Discounted car park
- Laundered uniform
- Duty Meals
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS