Resolutions Specialist

Our client is a worldwide well-known and highly respected brand in the electronics industry. This position will sit within the Customer Service department based at the Sydney Olympic Park Office. This role requires an individual to work 4 days in the office and 1 day WFH.Duties and Responsibilities:

• End to end case management of high risk and escalated customer complaints received via numerous customer feedback channels
• Assisting with management of customer claims in the event the customer visits Samsung head office and is seeking to speak with a point of escalation outside of the service centre team
• Investigation and analysis of high risk cases to understand root cause for serious escalation
• Liaising with internal Samsung departments for resolution assistance escalating issues of high risk for future change requirements
• Proposing and developing improvement plans for identified areas of risk and customer dissatisfaction
• Decision making for customer resolution based on company policy

About YOU:

• Minimum of 2 years in a customer service position
• Must have call centre experience
• Proficiency with MS Office applications
• Customer focused with an empathetic approach to customers, team player
• Must be organised, able to prioritize tasks and take initiative
• Must be a quick learner and adaptable to change
• Attention to detail essential

What’s in it for you?

• Generous discount on company products
• Access to discounts and special promotions with retail partners
• Access to wellbeing platform
• Heavily discounted gym membership
• Onsite parking

If this role sounds of interest, please click the “Apply Now” button or contact Juma on 0413 051 365 for more information.Operating for over 19 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.Location
Homebush, New South WalesSalary
CompetitiveWork Type
Full TimeIndustryCall Centre & Customer ServiceDate published12-Jun-2024Learn more about this jobJuma Mrisho1300 121 727New South WalesSCHEMA MARKUP ( This text will only show on the editor. )Your working rightsAustraliaAs an Australian citizen, you can work and travel in the UK, with the UK Youth Mobility Scheme.New ZealandAs an Australian citizen, you can work and travel in NZ. If you are a permanent resident of Australia, you will require a New Zealand Electronic Travel Authority (NZeTA).Copyright © 2024, people2peoplepeople2people acknowledges the Traditional Custodians of country, pays respect to their Elders past and present, and extends that respect to all Aboriginal, Torres Strait Islander and Māori peoples today.people2people partners with to measure and mitigate any carbon emissions associated with the work we do.