Restaurant Manager

About us

The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region's growing culinary reputation at The Galley Kitchen, and five-star indulgence at the on-site Spa Lucca, The Anchorage Hotel and Spa is a destination like no other.

About the position

The Anchorage has a variety of dining and food offerings across the property, including The Galley Kitchen which was recently awarded best restaurant in a hotel & resort at the 2020 R&CA Savour Awards for Excellence; the sophisticated Moby's Bar which is home to a selection of the world's finest whiskies, smartest cocktails and wonderful wines; and our recently built Poolside Bar which offers refreshing drinks and poolside nibbles.

This award-winning crew is casting a line out for an experienced Restaurant Manager to join our team and oversee the culinary operations at our exquisite dining establishments. The successful candidate will play a key role in maintaining the highest standards of service, ensuring an unforgettable dining experience for our guests. Key responsibilities include:

• Lead, inspire, and manage a team of culinary professionals, fostering a culture of excellence and teamwork
• Provide guidance and support to front-of-house staff to ensure seamless service
• Oversee day-to-day restaurant operations, including reservations, guest services, and staff scheduling
• Implement and maintain high standards of food quality, presentation, and service
• Interact with guests to ensure their satisfaction and address any concerns promptly
• Proactively seek feedback to continuously improve the dining experience
• Set restaurant in line with booking requirements and customer requests
• Break down and cleaning of restaurant
• Conduct training sessions for staff to enhance skills and uphold service standards
• Foster a culture of continuous learning and professional development
• Resolve guest complaints
• Prepare and serve barista standard coffee
• Provide full fine dining table service
• Prepare and serve beverages; including cocktail and presentation of wine
• Facilitate room service, taking orders and delivery
• Follow RSA government legislation requirements
• Maintain cleanliness front of house areas
• Set up and break down of Functions and Events on site
• Oversee and manage daily open and closing procedures

This position will require availability for split shifts for breakfast, lunch and dinner service across a 7-day rotating roster. Our seasonal peaks run through summer, public holiday and school holiday periods, availability during seasonal peaks is essential.

Certifications required: RSA
This role will also require the successful candidate to complete a criminal check (cost covered by Wests).

About you

We are seeking passionate senior Food and Beverage professionals with minimum 3 years' management experience in a fine-dining setting, ideally in a 5-star hotel environment. Good knowledge of wine or exposure to presenting wine in a restaurant setting will be highly regarded. You will have exceptional customer service skills, a positive and enthusiastic attitude, and the ability to retain your high standards in a busy and demanding position. Demonstrated leadership experience and ability to provide guidance and mentoring to staff is essential to the success of this position. Ability to speak multiple languages is highly desirable.

What we offer

As part of the Wests Group Australia, The Anchorage can offer you great employee benefits, the luxury of being able to live, work and spend time exploring the beautiful holiday location of Port Stephens, along with the opportunity to develop and further your hospitality career.

We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.