AddressSummary:
- Seeking an experienced Restaurant General Manager for a prestigious and globally recognised fast food chain. In this role, you will take charge of an established restaurant located in Orange, ensuring that this venue meets company standards, achieves profitability targets, and prioritising customer satisfaction and operational efficiency.
- This role is integral to venue success, focusing on maintaining high standards of cleanliness, hospitality, accuracy, maintenance, product quality, and speed of service.
Key Responsibilities:
As a Restaurant General Manager, you will play a crucial role in the day-to-day operations including but not limited to:
- Restaurant Management
- Implementing and maintaining standards to ensure exceptional customer experiences in cleanliness, hospitality, accuracy, maintenance, product quality, and speed of service.
- Developing and executing strategies to drive sales growth and achieve financial targets.
- Monitoring and managing inventory levels to optimise product availability and minimise waste.
- Collaborating with the marketing team to execute promotional activities and enhance brand visibility.
- Ensuring compliance with all relevant legislation, including OH&S, food safety regulations, and licensing requirements.
- Shift Management
- Effectively managing allocated shifts to ensure sales, operating efficiency, and profitability targets are met while adhering to company policies and procedures.
- Directing the activities of employees to maximise sales and operating efficiency in a safe working environment.
- Handling customer complaints and resolving issues promptly to maintain customer satisfaction and loyalty.
- Conducting regular audits to assess compliance with operational standards and identify areas for improvement.
- People Management and Development
- Recruiting, training, and developing a high-performing team, including assistant managers, to deliver excellent service and achieve business objectives.
- Providing coaching and feedback to team members to foster their professional growth and development.
- Conducting performance evaluations and implementing performance improvement plans as necessary.
- Ensuring a positive work environment by promoting teamwork, communication, and mutual respect among staff members.
- General Administration
- Managing financial resources effectively, including budgeting, forecasting, and controlling costs.
- Overseeing administrative tasks such as scheduling, payroll processing, and record-keeping.
- Handling day-to-day operational issues and making informed decisions to optimise restaurant performance.
- Liaising with suppliers and vendors to ensure timely delivery of goods and services.
- Adhering to company policies and procedures and ensuring that all employees are aware of and comply with them.
Successful Candidates Will Have:
- At least 3 years of supervisory experience in QSR retail or service industry, preferably in a similar role.
- A minimum of a Diploma in Management or equivalent qualification.
- Food Safety Supervisor certificate required.
- Working knowledge of industrial awards relevant to local area required.
- Demonstrated understanding of Work Health and Safety legislation and compliance requirements.
- Demonstrated experience in operations management and business administration for a minimum of 2 years required, with responsibility for achievement of operational targets (i.e. sales and profit), people management and procedural compliance.
- Strong communication, interpersonal, and leadership skills.
- A high focus on OH&S and customer satisfaction.
- The ability to motivate and lead a team effectively.
- A valid driver's license and access to a car for travel.
To Apply:
- Please submit your resume and cover letter detailing your relevant experience and why you are a suitable candidate for the Restaurant General Manager position. Note: Due to high applicant volume, only shortlisted candidates will be contacted.
