AddressEstablished in 1997, Country Care Group is now considered one of the largest and most respected suppliers of medical and in-home aids, for people living with disability, mobility impairments and the aged.
We are an innovation company based on family values, passionate about our people and improving the everyday lives of our customers.
Based at our Townsville store, as the Retail Assistant, your primary objective will be to deliver excellence in service within our showroom, creating a welcoming environment for clients and medical professionals. Your passion for customer service and product knowledge will play a vital role in promoting sales and assisting clients in finding the right solutions.
Must obtain a clear Police Check, be fully vaccinated against COVID-19.
Key Responsibilities:
- Provide excellent customer service and promote sales of products and services.
- Offer specialist product knowledge advice to assist customers.
- Answer telephone queries and provide assistance to customers.
- Undertake debt collection for the store.
- Operate Point of Sale systems effectively.
- Liaise with Occupational Therapists, medical professionals, clients, and family members to provide tailored solutions.
- Generate invoices and maintain accurate records.
- Coordinate delivery schedules and follow-ups.
- Process orders and correspondence through the online portal.
- Maintain the showroom's layout and cleanliness regularly.
Requirements:
- Previous experience in a customer service role, preferably in a retail environment.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Demonstrated ability to work effectively in a team.
- Basic computer literacy, including proficiency in Microsoft Office.
- Knowledge of healthcare products or experience in the medical industry is desirable.
Benefits:
- Opportunity to join a brand-new store and be part of a growing business venture.
- Discounted Health Insurance
- Training and development programs to enhance your skills.
- Supportive and inclusive work environment.
If you are enthusiastic about providing exceptional customer service, have a passion for enriching the lives of others, and are excited about being part of a new store, we would love to hear from you.
Join the Country Care Group team and contribute to improving lives through innovative healthcare solutions.
