AddressSydney based role with the flexibility of hybrid working.
The role of a Life Insurance Retail Claims Consultant is an incredibly rewarding and fulfilling role. It takes passion, determination, resilience and patience to be in a position to support those customers who find themselves in vulnerable situations.
We are looking for candidates who would like to further their career in life insurance claims. Working with a Retail claims team that commits to strong claims management and exceptional customer service, these are incredible opportunities not to be missed!
In these roles you will assess and manage a complex portfolio of Income Protection claims in line with policy terms. You will be supported by your team manager and technical claims consultant throughout the claims management process. In turn your will be responsible for the proactive management of your own portfolio.
Strong communication is a must, with the ability to tailor your communication style as needed, setting clear expectations, and displaying genuine empathy. A focus and understanding of an insured's functional capability against their occupational duties will be key to supporting sustainable customer outcomes.
You will have the opportunity to build and maintain relationships with internal stakeholders such as the rehabilitation team, medical officers, underwriting, legal and reinsurers.
As expected, you will work towards achieving claims targets, improved customer experience and regularly reviewing process to identify potential improvements.
Once you have demonstrated competency in the role, there are working from home options available.
Accountabilities:
- Proactively managing a varying range of Income Protection claims.
- Case conferencing.
- Review and sign-off assessments.
- Role model values and lead by example.
- Ability to gather and decipher relevant information that will assist in management of the claim.
- Adopt and advocate effective case management to support strong claims strategies and outcomes.
- Provide outstanding customer service.
- Take a collaborative approach to claims management by leveraging support from internal and external stakeholders.
- Calculation and timely payment of income protection benefits in line with policy terms.
- Have the ability to work within a team environment and support others when needed.
- Exposure to utilising remedies under the ICA.
- Adhere to Life Insurance Code Of Practice (LICOP) and internal Service Level Agreements (SLA's).
Your Experience
- 2 years + Life insurance claims management experience in Retail or Group Claims (Desired).
- Workers' Compensation or CTP backgrounds considered.
- Allied Health background (Psychology, Occupational Therapy, etc), Nursing, Law or Accounting an advantage.
- Strong written and verbal communication skills.
If you believe you fit the above criteria and have what it takes to be a Retail Claims Consultant within a fantastic claims team and organisation we would love to hear from you by submitting your resume. You can contact James Minards on 0415 620 ***, via email at *****@priorandhall.com.au, or over LinkedIn.
Please note that only short-listed candidates will be contacted.
