AddressAbout the business
Cash Converters was established in 1984 in Perth, WA and has expanded across Australia and even overseas. Our achievements can be seen through our passion to help our customers from taking the stress away of selling second-hand items, offering value for money on an amazing range of products to offering finance solutions. Despite our growth, we are still local, and we make sure we help our locals. Our passion for helping people doesn't stop there, we also believe in the continual support of our staff and encourage our people to grow and develop with us.
About the role
The key focus of the Customer Service Consultant role is to provide an excellent customer experience when negotiating a deal on items our customers bring in, resulting in a win-win outcome. This will be offered on a part-time basis. A knack for negotiating would be highly advantageous. A typical day will include:
- Engaging with customers through demonstrating respect and empathy to build trust.
- Assessing items customers bring to sell or loan and negotiate a deal.
- Building on your product knowledge across a diverse range of products.
- Researching and keeping up to date with the latest market trends to assist with the negotiation process.
- Working towards achieving targets, both individually and as a store.
Benefits and perks
Even though this role will start as a Customer Service Consultant, your journey won't stop there. At Cash Converters, we believe in the continual growth and development of our staff and encourage internal movements to facilitate this. The goal is for our team members to be trained in other aspects of the business such as Retail,Buy's & Loans Online Sales, Personal Finance and Jewellery.
You'll also have the opportunity to receive:
- Bonuses based on the achievement of set targets..
- Fantastic support and development opportunities to grow your career.
Skills and experience
At Cash Converters, we believe in creating a family style environment where everyone looks out for one another and works together to achieve the team's goals. We are looking for like-minded people who have a bit of sass, a bit of street smarts and love getting to know customers and show a genuine care for helping others. So, if you are someone who has a great sense of humour that loves to help our locals and make a difference in the community…we want to hear from you!
