Retail Sales Coordinator

Our History
The Brisbane Broncos are a professional rugby league football Club. The organisation was founded in 1987, prior to the team’s entry into the competition in 1988, as the first team outside of NSW. The Brisbane Broncos have built an iconic brand in Australian Sport and are the only publicly listed sporting franchise on the Australian Securities Exchange having grown from a total revenue of $29m in 2011 to a revenue of circa $60m in 2022.
The Club has delivered a lot of success over this time, winning six Premiership titles in the NRL Men’s competition and three Premiership titles in the NRL Women’s competition. Our vision is to become a World Class Sporting Organisation and have one of the largest fan bases in Australian sport. The Broncos are committed to the long-term development of rugby league in Queensland and the delivery of world class community programs focused on making a positive impact on the next generation.
About the role
The Retail Sales Coordinator is responsible for the day-to-day sales within the merchandise team. This role is accountable for ensuring the retail operations adequately support the sales and delivery of Broncos merchandise to deliver exceptional customer experiences, in line with budget and growth targets.
Your primary deliverables include:
Retail Sales (game day and e-Commerce)

• Support e-Commerce activities including fulfillment, website updates, stock checks, Store refills, postage requirements, gift cards, system support and customer emails.
• Support the team to ensure customer deliveries are prioritized and fulfilled within required timeframes and daily reports are completed in a timely fashion.
• Assist in maintaining an organised and tidy work environment that adheres to core operational principles to drive efficiency.
• Assist in operations based on best practice inventory management.
• Create exceptional customer experiences for online and game day customers.
• Oversee additional operational aspects of the store, as required.
• Actively selling products and developing relationships with new and existing customers
• Contributing to weekly, monthly and annual sales targets and KPIs.
• Work with third party system providers to ensure we maintain and evolve our operation.
• Monitoring loss prevention.
• Delivering financial reports in a timely fashion.

Game Day & Events

• Training casual game day staff to deliver exceptional customer experiences and efficient operations.
• Supervising casual game day staff and motivating them to achieve sales targets.
• Support the game day retail operation to deliver an exceptional customer experience. including bump in and bump out.
• Developing and communicating game day rosters and briefings.
• Developing game day offers and key product focuses in conjunction with Retail Sales Manager.
• Ensuring the storage and movement of inventory is closely managed.
• Conduct Stadium briefings / de-briefings ensuring team are maintaining compliance with all stadium requirements and regulations across the game day retail operation.
• Managing all game day reconciliations and reporting.

Stock Control

• Maintaining stock levels and delivery schedules across all outlets to maximise sales.
• Closely managing sales and inventory against monthly budgets.
• Managing inventory control, including regular stock checks and stocktakes.
• Ensuring the timely processing of invoices.
• Receiving stock deliveries into the system within required timeframes.
• Receiving stock deliveries into the system within required timeframes.

A complete position description is available on the .
Key Criteria

• A qualification in retail, merchandising or relevant discipline is desirable
• Current drivers licence
• Minimum two years’ experience in retail operations
• E-Commerce experience
• Customer service experience
• Proven ability to manage inventory to maximise sales and stock turnover
• Experience managing, training and rostering a team of retail staff, including casuals
• Ability to build positive relationships with suppliers and key stakeholders
• Confident in Microsoft Excel and all Microsoft Office programs
• Experience operating within licensing programs would be beneficial
• Retail experience in professional sport is desired, but not mandatory

To Apply

• All applications need to include a resume and cover letter addressing the key criteria. Please send applications to

by COB Tuesday 12 March 2024. * All applicants MUST hold a current Drivers Licence to be considered. Please clearly articulate this in your cover letter. For more information, please contact Chris Hines, Retail Sales Manager