Return To Work Assistant

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Your Role

Life at GB is an adventure – often fast paced, unpredictable, challenging and deeply rewarding.  The Return to Work Assistant role is responsible for early intervention process such as claims lodgement and notification, ensuring the relevant insurer has access to the information required to process the claim.

You will work with the Insurer in regards to wage calculations and advise the Payroll Team of workers compensation payments and entitlement, submitting details of payments to insurers for reimbursement and reconciling reimbursement on injury management systems.

This position will be offered on a permanent full-time basis with a flexible hybrid approach with working in our Brisbane CBD office and WFH.

You will add value to Gallagher Bassett across the following:

• Ensure medical certificates, invoices and documentation are uploaded, recorded and appropriately allocated in a timely manner
• Provide administrative support to the Community, Employee Wellbeing & Safety Team for mail outs and promotional campaigns
• Assist the team with RTW planning and non-work related illness management
• Notify Workers Compensation Insurers as stipulated by legislation
• Gather and lodge Work Cover claims forms and certificates to the relevant insurer
• Provide the insurer with payroll and personal information as requested as part of the claim’s investigation
• Coordinate external investigations for Workers Compensation claims
• Provide the insurer with incident investigation information as requested
• Support he team with Early Intervention action or training
• Develop and maintain a list of current and potential workers compensation payments in such a manner that ensures valid weekly payments are identified and the status of pending claims is known
• Work with and provide information to Payroll in such a manner that they will make accurate and timely compensation payment

We’re interested in hearing from people who possess:

• Recent work experience within workers compensation claims
• Ability to interpret and apply relevant legislation
• Strong administration experience
• Excellent communication and interpersonal skills as well as a team player attitude
• Exceptional time management and organisation skills
• Experience working within a dynamic fast paced environment
• Relevant tertiary qualifications in Health & Safety or related discipline is desirable

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following:

• Flexible work arrangements – including WFH
• Paid Parental Leave
• Opportunities for ongoing education and development
• Service recognition awards
• Employee assistance program for yourself and immediate family members
• Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people

A brief overview on GB

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA).  Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.