Return to Work Consultant (Workers Compensation)

Marsh is seeking candidates for the following position to be based in Sydney CBD

Return to Work Consultant (Workers Compensation)

What can you expect?

Provide professional outsourced Return to Work and claims consulting services to Mercer Marsh Benefits clients through the administration of injury management software, insurer and other stakeholder liaison and back-office injury management accountabilities.

The role is a position in Workers Compensation consulting and injury management profession, with an opportunity for significant on the job development and career progression.

Ideally someone with 3 years + experience in claims management functions at an insurer or employer. Experience with claims management and injury management systems.

What is in it for you?

• Leading training and development program
• Professional environment where your career path really matters and is supported in our global organization
• Great team environment with energetic and supportive colleagues
• Genuine work life balance

We will count on you to:

• Perform Outsourced Return to Work Coordinator functions, including but not limited to:
  • Triaging and lodgement of new claims
  • Development and maintenance of return-to-work plans
  • Regular stakeholder contact (injured worker, employer, insurer)
  • Delivering on employer Return to Work obligations
  • Claims reviews
  • Administrative tasks such as payroll functions and wage reimbursements where required
  • Reporting.

• Administering preferred injury management software for selected clients and maintaining this database.
• National complex claims consulting.
• Insurer liaison with respect to injury management activities
• Intermediate Microsoft Suite (Word, Excel, PowerPoint) skills.
• Produce and/or format reports, manuals, presentations and other correspondence or documents.
• Generate invoices.
• Achieve financial retention and new business KPIs.
• Organise and maintain file system, file correspondence and other documentation.
• Maintain database and spreadsheet files.
• Support Workers Compensation team during busy periods.
• Read and route incoming correspondence.
• Take, type and distribute meeting minutes.
• Other tasks as directed by manager.

We would like you to have:

• Tertiary qualifications in Applied Science, OH&S, Injury Management, or other relevant fields.
• Return to Work Co-coordinator accreditation desirable but not essential.
• Tier 1 compliancy may be required and facilitated by Mercer Marsh Benefits
• Client/Customer Service - Consistent provision of excellent technical, administrative, and consulting support to internal and external clients with frequent reference back to their needs.
• Quality & Compliance - Dedicated to the sustained delivery of the highest level of quality in all aspects of work performance and client service; accurately checking processes and tasks; following procedures; adherence to policy.
• Working Relationships / Teamwork - Maintains effective working relations with colleagues, external clients, and broader industry market segments.  Consistently contributes to the team and supports manager’s efforts to achieve goals.  Demonstrates understanding and respect for different perspectives, values, cultures, and work styles. 
• Planning & Organization - Establishes courses of action for self and others to ensure that work is completed efficiently and on time.
• Drive & Self-Motivation - Seeks out and acts on opportunities and calculated risks.  Demonstrates a willingness to take on increased responsibilities and displays the ability to act independently with minimal yet appropriate reference back to manager/supervisor.   
• Strong attention to detail/accuracy
• Excellent written and verbal communication skills
• Confident and considered decision maker
• Good organization and time management skills
• Computer literate (word and excel) / Enjoy working in a team environment

About Marsh:

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy, and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

Marsh is proud to be an accredited Family Friendly Workplace www.familyfriendlyworkplaces.com, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.

Please note: Applications will only be accepted from candidates who have the appropriate approval to Work in Australia. Successful applicants will be required to complete Criminal Record check prior to commencement of employment. All offers of employment are contingent upon clear results of a thorough background check including criminal record check, previous employment history and financial stability. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.