AddressBased in Ultimo, Sydney, St Frock is a dynamic pure-play eCommerce business specialising in women’s apparel.
Our team is tight-knit and highly motivated to achieve; we are always looking for new ways to improve efficiency and beat yesterday’s results!
We are seeking a motivated, energetic and focused Returns AssistantTeam Member to assist with the day to day duties of our Returns Team whilst lending a hand to our dispatch team from time to time too.
*MUST BE AVAILABLE MONDAY'S & A MINIMUM OF 4 DAYS A WEEK*
Responsibilities
- Opening, inspecting and processing all returns
- Ensuring all returns are in accordance with the St Frock return policy
- Sorting returned stock for warehouse staff
- Processing returns orders to achieve daily KPI targets
- Communicating with customers via email to provide updates on returns requests
- Making sure all returns are processed fully within the return time frame
- Assisting the Dispatch team to pick and pack incoming orders
- Contributing to a productive and fun team environment in the warehouse
- Ad Hoc duties as required
Ideal background…
- Computer literate and excellent written communication skills
- Fantastic attention to detail
- Ability to prioritise and work efficiently
- Has used WMS and ERP platforms previously
- Demonstrated ability to work to multiple deadlines & multi-task
- Highly organised with an ability to work quickly and accurately
- Can-do’ attitude and ability to work well in a team environment
- Awesome discounts for staff, family & friends
- Fully stocked kitchen
- Regular social events
- Opportunity to be part of the future growth of an established fashion brand
