Revenue Systems Analyst

Join us on our mission to make a better world of work.Culture Amp revolutionizes how millions of employees across more than 6,600 companies create a better world of work. As the global leader in employee experience, Culture Amp empowers businesses to transform employee engagement, develop high-performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world. The most innovative companies across the globe depend on Culture Amp every day.Culture Amp is backed by 12 years of innovation, leading capital venture funds, and offices in the U.S, U.K, Germany and Australia. Culture Amp is recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.Learn more about how Culture Amp can help you create a better world of work at .How you can help make a better world of workYou're a Salesforce professional with experience in other revenue and customer support systems that connect to Salesforce. You know where you're going within the backend of Salesforce, whether it's creating fields, managing users, creating validation rules, or creating permission sets. By now you're pretty familiar with Flows, but not an expert yet. Generating reports and dashboards is second nature to you, and you love playing in spreadsheets. On top of this salesforce experience, you love staying organized - tracking your work, taking notes, communicating what was done & what still needs to be done. But you won't be alone! Your team has deep roots in salesforce administration, and a breadth of experience across the business - if you get stuck, your team can help unstick you.Over the course of your experience with Salesforce, you've played with other sales tools that integrate with Salesforce, like Intercom, Vitally, Outreach, Gong or Leandata. You have been an administrator in tools like this and know how they connect to Salesforce. You've also worked with stakeholders across the business on a variety of tasks and you know firsthand that every user has different needs. You love asking questions to get to the core Problem To Be Solved, and you can see all sorts of paths to a solution. A great day for you is a day where you've improved something - cleaner data, more accurate information, new insights, helpful functionality, a crisis averted, or a bug squashed.While this role is mostly focused on Salesforce and Sales related systems, you will get to work with people across the business on a wide variety of processes. These different stakeholders will expose you to different priorities, different metrics, and different ways of thinking. At the end of the dayYou will…

• Manage our day-to-day Salesforce administration tasks (user management, field creation, data hygiene, bug investigation & resolution, user support)
• Help administrate Intercom system configuration.
• Use Agile Scrum methodology to manage your workload across 2-week sprints, and track your work.
• Understand stakeholder's requirements and translate them into well-thought out, scalable technical solutions
• Partner with our external technical Salesforce developer and work on building greater competency in-house.
• Help administrate other Revenue Ops and Customer support Systems that connect to Salesforce (Outreach, Leandata, Chilipiper, Gong, Vitally etc…)
• Support the Revenue Systems team in scaling our GTM technology stack as the company grows (data cleanup, revising/consolidating business processes, streamlining user experience)

You have…

• Moderate experience with SFDC and primarily Sales Cloud.
• Experience with customer support tools like Intercom and Vitally, is preferred.
• Must be open to learn & train to administer Intercom for chat, email, and knowledge base.
• Familiarity with supporting Customer support processes. Good understanding of Customer Support motion within the SaaS B2B tech environment.
• Working knowledge of Salesforce configurations e.g. Flows, validation rules, the various generations of automation, formula fields, object hierarchies.
• Experience with SFDC Flows is highly preferred.
• Ability to solve system problems in a variety of ways, and propose creative solutions to business problems.
• Familiarity with how relational databases work & general software administration.
• A track record of working with stakeholders to solve problems in Salesforce in a scalable way.
• Experience working with larger scale release management and dependency mapping exercises
• Experience with Salesforce CPQ is nice to have.
• Exposure to agile philosophy and scrum methodologies

You are…

• A passionate Salesforce administrator who stays up to date with platform releases and new features
• Detail oriented, organized and have an eye for detail particularly in the context of building complicated business systems
• A team player who builds trusted relationships across various departments in a business
• Passionate about working with a talented and energizing group of Systems, Rev Ops and Analytics professionals

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