Company DescriptionEmbark on a journey of luxury and excellence with Sydney's iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the French Zest and Sofitel luxury.We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering an outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing experience where entertainment, leisure, dinning, conferencing and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.We're setting new standards in the Australian hospitality scene and we are seeking for talented Ambassadors to help craft a unique experience where luxury reaches new heights. Apply now and be part of the “ Rebirth of a Sydney Icon” with us!
Job DescriptionWith 436 rooms & suites, 15 conferencing spaces, 4 food & beverage outlets, over 200 team members - no 2 days will ever be the same and you'll get exposure to varied aspects of Hotel operation.You will coordinate and provide support to our Front Office & Housekeeping team in an efficient manner. You play a key role in coordinating the administrative tasks of the Front Office team and are a crucial team member in the operations of Sydney's first luxury hotel.Daily responsibilities include completing specific checklists; which include running reports and preparing for the upcoming day's arrivals. Blocking upcoming reservations including VIP's into rooms, balancing room categories, blocking upcoming arrivals behind departures to ensure maximum occupancy. You will be coordinating and preparing for upcoming groups arriving by reviewing group resumes and accommodating any specific billing and/or reservation requests. Assist our guests and listen to their feedback and work with other departments on a regular basis to ensure the day's operations run smoothly and concerned department receive the feedback
QualificationsTo be successful in this role you will have proven multi-skilling experience and a high sense of organisation. You will also be able to demonstrate:
- Previous experience in a similar role or guest service agent role within the hospitality industry (luxury experience highly regarded).
- Strong communication and organisational skills.
- Strong attention to detail.
- Passion for connecting with people.
- Desire and ability to excel in a luxury environment.
- Flexible working availability with working rights in Australia.
- Experience using a PMS (Property Management System) such as Opera.
Additional InformationIn addition to joining a fun, collaborative and fast-paced environment, we offer industry leading rewards such as;
- Collaborative and supportive environment.
- Industry benefits from Day 1 including exclusive discounts on accommodation, dining, bars and more in over 100 countries with Accor Hotels and our partners.
- Progressive leave policies including 10 weeks parental leave.
- Complimentary dry cleaning & discounted city parking.
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
- Most importantly - learn from industry experts with opportunities for development. We genuinely care about your success and want to help you grow!
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