Roster & Engagement Coordinator

SydWest Multicultural Services is the leading community organisation connecting and empowering people of all cultures. Our purpose is Connecting Cultures & Building Communities. The values underpinning our work are Accountability, Collaboration and Excellence. Through person-centred services, representation and evidence development we are empowering individuals and building the social capacity of communities. The organisation focuses on people who are vulnerable and most in need across the life course. We have offices in Blacktown &Mt Druitt.

Our Benefits

· Salary Sacrifice packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay and $2,650 for meals and entertainment.

· Flexible working arrangements to work from home and office to support work-life balance.

· Paid Study Leave to support your professional development & Additional Leave Between Christmas & New Year.

For further information please check this link

http://www.sydwestms.org.au/get-involved/employment-opportunities

Role Overview:

The Rostering & Staff Engagement Coordinator is part of the Aged Care Services Division and is responsible for providing high quality and effective management of SydWest Multicultural Services Community Care Worker pool of staff. This role's key purpose it to ensure that all of SWMS's Aged Care recipients receive exceptional customer service by ensuring SWMS's Community Care Workers are managed & supported efficiently and that all schedules & rosters are managed effectively.

Key Accountabilities:

· Coordinate & oversee all rostering & Scheduling tasks for the Aged Care Services Team;

· Ensure all rostering & scheduling requests are efficiently & effectively managed in consultation with SydWest CHSP & HCP consumers and in line with consumers' Care Plans and Service Agreements

· Coordinate the collection of required financial & statistical reports;

· Promote a positive & professional image of SydWest to internal & external customers to ensure a best practice of customer service / customer experience ;

· Exercise a high degree of sensitivity & confidentiality in supporting internal & external customers, ensuring each customer is treated with dignity & respect;

· Maintain high level communication with all internal & external customers;

· Actively participate in a rotating on-call roster outside of normal business hours;

· Provide ongoing mentoring and support sessions to SydWest's Community Care Workers

· Adhere to Policies & Procedures related to the work being undertaken in order to ensure own & others safety in the workplace;

· Work collaboratively with other team members and contribute to the development & operation of an efficient Aged Care Division;

· Provide reports in a timely manner as requested by the Aged Care Manager / Aged Care Team Leader;

Essential Criteria (needs to be addressed on a separate document)

· Minimum Certificate IV Individual Support - Ageing.

· Minimum 2 years' experience in a Rostering / Scheduling or Customer Service role;

· Previous experience in managing & supporting direct care staff

· Knowledge of My Aged Care, Aged Care Quality Standards and Aged Care Quality Commission Policies & Procedures

· A strong customer service focus and the ability to interact positively with a wide range of people from diverse backgrounds including all levels of management, staff, clients and volunteers

· Well-developed verbal and written communication skills to engage effectively with a broad audience;

· Excellent organisational skills to manage a busy schedule and juggle multiple priorities effectively & well-developed time management skills with an ability to assess priorities and respond to changing work requirements efficiently;

· Excellent computer literacy skills in Microsoft Office programs, electronic mail and calendar, accurate keyboard skills to operate a range of software applications with a high degree of attention to detail;

· Experience and proficiency in organising a diverse workload and working in a team environment;

· Ability to work autonomously or collaboratively as the position requires;

· Ability to negotiate and work through issues with initiative and judgement appropriate to the level and provide solutions to issues as required;

· Well developed clerical and numeric skills with high degree of attention to details;

·  Proficiency in computers with accurate keyboard skills to operate a range of software applications with a high degree of attention to details

· Ensure confidentiality and discretion to all service matters and staff/client information;

· Demonstrated values of integrity, reliability, teamwork and professionalism and a commitment to quality and continuous improvement;
· An understanding of customer services principles and practices;

· Current driver's license and access to a full registered motor vehicle.

· Satisfactory Australian Federal Police Check & Working with Children Check required.

To apply for this position, please submit the below:

· Resume & Cover letter

· A document clearly addressing how you meet each of the Essential Criteria

Applications close: Friday 17 May 2024

SydWest MS adheres to the principles and practices of equal employment opportunity, workplace health and safety and is a child safe organisation.