Rostering Administrator - Home Care Services Nt

• Be the difference. Enjoy great rewards and benefits
• Full Time position available: 76 hours per fortnight
• Salary packaging to maximise your take-home pay

Do you have exceptional customer service skills and the ability to work collaboratively with colleagues and clients?
If so, we have an exciting career opportunity for a customer focused individual to provide rostering support to our dedicated Home Care Services team located in Fannie Bay, Darwin.
About the role
The Rostering Administrator provides an efficient and effective rostering service to Home support clients and their families. Working in collaboration with the multi-disciplinary Home Care Services Team, the Rostering Administrator plays a key role in ensuring that services are delivered consistently, on-time, and in line with each client’s individual needs, goals, preferences and applicable budgets.
Key responsibilities of this role include but are not limited to;

• Identifying and responding to client risk by using client alerts, attributes and

“About Me” profiles * Demonstrating knowledge of the region, staff attributes, locations and
developing runs using effective prioritising of allocation * Demonstrating effective problem solving and staff forecasting in daily/weekly
Coordinator meetings * Building service runs for staff, using mapping tools to minimise travel time and
maximise staff utilisation while promoting primary carer model of services * Forecasting and planning coverage of daily and booked annual leave

• Completing end of month checking processes in a timely manner ensuring accuracy of billing while meeting finance deadlines
• Logging and responding to all feedback and complaints efficiently enabling follow-up and action
• Assisting clients and families to understand service delivery

For further details regarding the scope of the role, please refer to our website or the attached job description.
About you
We are looking for people who will be the difference in the lives of our residents and clients.
The successful candidate will have the following skills and experience:

• Demonstrated experience in a similar administrative role
• Exceptional organisational and time management skills as well as sound problem solving abilities
• Strong interpersonal skills to negotiate effectively, mitigate conflict, establish trust and manage expectations
• Effective communication skills, both written and verbal
• Demonstrated initiative and ability to work with minimal supervision, whilst taking ownership of workload to meet deadlines
• Ability to use database and procurement systems for booking, reporting and administration purposes
• Basic knowledge of the requirements of the Aged Care Standards as are applicable to the role
• Business administration or Customer Service qualifications or equivalent at any level - desirable
• Applicants with previous experience within the Aged Care industry will be highly regarded

About us
Southern Cross Care is one of Australia’s leading charitable aged care and retirement living service providers. We value the diversity in our team, live and breathe our values and offer salary packaging benefits to maximise your take-home pay.
When you work for us, we value you as an individual, care for your well-being and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.
Enquiries: nichole.fraser@southerncrosscare.com.au
Applications close: 4pm on Wednesday, 13th March 2024