Rostering Services Officer

Do you enjoy a challenge, whilst working as part of a close-knit team? These exciting opportunities with LiveBetter will include undertaking complex staffing & client roster scheduling, data entry & reporting for rostering functions in a community services environment.Multiple fixed term full time AND part time roles, working through until January 2026 based from our offices in Orange or Dubbo. LiveBetter Employee Benefits includeSalary Packaging (increase your take home pay)!Access to our 24/7 employee wellbeing app Supplementary Parental Leave Additional Purchase LeaveEmployee Referral ProgramFitness PassportService & Recognition AwardsLearning and Development opportunities, with diverse career pathway options(Eligibility criteria/terms and conditions may apply for some LiveBetter Employee Benefits)About the TeamOperational Excellence provides a range of operational support services designed to improve the efficiency and effectiveness of our operational teams. The team delivers operational services and provides support to staff and customers through, workforce development, recruitment, rostering, research and other related people matters that positively shape out culture into the future.About the RoleThe key responsibility of the Rostering Services Officer is the coordination and management of the complex staffing and client scheduling data entry and shift replacement for published (live) operational rosters - across the various frontline service delivery functions provided by LiveBetter. This role focuses on the timely delivery and accurate recording of time and attendance for frontline staff ensuring precise and appropriate payment of staff in compliance with Award, legislative, rostering and organisational requirements. Some key responsibilities of the role include:Undertaking complex staffing and client scheduling across multiple platforms - inclusive of data entry (time and attendance/timesheets), unplanned leave and shift swaps.Managing records of time & attendance, processing all planned and unplanned changes to staffing arrangements within the published (live) operational rosters – includes review of rostered shifts and contract hours to ensure accurate and appropriate compliance with award/s, legislative requirements, rostering principles, and organisational requirements. Effective rostering and deployment of staff within published (live) operational roster to ensure continuity of care and client program management via completion of shift replacement procedures. Adherence to record management policies, process and guidelines to efficiently track the flow of data within and external to the Rostering Service Unit. Facilitating the accurate payment of wages to staff through verifying data integrity of processing functions undertaken. What LiveBetter needs from youWe would love to hear from you if you are a proactive and highly organised problem solver who thrives in a fast-paced office environment. You will have qualifications in Administration or Community Services and/or significant high-level experience in a similar role. Ideally you will hold experience within an NDIS or Community Care environment involved with rostering and resolving rostering issues. It is also required that you possess the following key skills and experiences:Demonstrated high level experience in the use of electronic client/customer information systems/rostering platforms including ability to effectively use Microsoft Office software.Demonstrated ability to understand, interpret and apply Award & Legislative requirements.Outstanding verbal and written communication skills, including strong negotiation, advocacy and networking skills.Sound ability to manage and prioritise workload in a constantly changing high volume environment.The ability to work as an active team member whilst enjoying a degree of responsibility and autonomy in your role. Travel may be required in this role so a current driver’s licence and the ability to travel when required are must for this role. For a detailed role description that includes the full requirements and duties for this role, please click apply now here on SEEK to be taken to our career’s website.Sounds great? What next?To convince us that you are the best person for the job, please provide a resume that clearly demonstrates how your skills, experience and qualifications meet the requirements for this role as outlined in the Position Description. As part of your application, it is not required that you address the selection criteria, instead we ask that you please provide a cover letter of maximum two pages that address the following targeted questions:Please provide an account of when you have been required to deliver customer service and/or rostering support services in a high-volume deadline driven environment. How do you ensure smooth day to day functions? As part of your answer please provide an outline of the specific duties you undertook. This role requires daily accurate data entry and working in “live working rosters”. Can you please explain how you maintain high levels of accuracy in your work?You will also be required to undertake and pass a National Criminal Check, pre-employment wellness check (including drug and alcohol screening) and obtain a NSW Working with Children CheckApplications that do not address the targeted questions may not be considered.Closing date: 11:59pm, Sunday 24th March 2024Enquiries: James Lynch - Senior Rostering Services Officer: 0427 274 916About LiveBetterLiveBetter Community Services are one of the largest regionally based providers of community services in Eastern Australia. We strive to enable the people of regional Australia to live their best lives.For further info about us and to see for yourself the great things that we do, you can visit:https://www.linkedin.com/company/livebettercommunityservices/https://www.facebook.com/LiveBetterAustralia/https://livebetter.org.au/LiveBetter is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes but is not limited to Aboriginal and Torres Strait Islander People and People from Culturally and Linguistically Diverse backgrounds.