Address
Form of workAbout the Opportunity
This is a permanent part-time position (3 days per week - Tuesday, Wednesday, Thursday) based on-site in Tullamarine.
Reporting to the Workforce Management Lead, the Workforce/Rostering Coordinator will contribute to the successful delivery and administration of the monthly rostering and scheduling for the team.
The successful candidate will maintain strong and positive relationships with internal stakeholders to ensure cooperation at all levels.
You will be responsible for the administration of rosters and schedules for a Victoria-wide workforce and the role includes a range of administrative tasks encompassing compliance, data collection, reporting, rostering, and scheduling. You will also provide support to the Operations Support Centre during high-volume periods.
You will be well supported by a supportive leadership team within an environment that fosters precision, quality, and compliance.
About you
You are a process driven and solution focused Administrator with a passion for providing exceptional customer service. You have excellent problem-solving abilities, strong organisational skills, and enjoy working in a fast-paced complex environment.
You are flexible and adaptable and enjoy building strong relationships to provide the best possible outcomes. You demonstrate exceptional moral values in all that you do.
Your ideal skills & experience
- Valid Victorian Drivers Licence
- Cert IV in Business Administration (desirable)
- Experience in a similar roster administration role
- Experienced at dealing with conflicting priorities with proven ability to meet deadlines
- Strong administration skills with sound planning, organising, and monitoring skills
- Well-developed interpersonal skills, strong verbal, and written communication skills
- Strong customer service focus
- Ability to work flexible hours
- Intermediate Microsoft Office skills – in particular Excel skills
You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.
Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.
About us – Serco & proud
At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 14,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & citizen services. To learn more please visit www.serco.com/aspac
Why Join Us
- You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
- You’ll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
- We invest in you: Accelerate your career through our learning & development opportunities – think skills based training, defined career pathways & fantastic internal mobility opportunities across the group!
If you are inspired to make a positive difference, please apply now.
Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
