AddressOur purpose is to provide safe, culturally appropriate and affordable accommodation for First Nations people who need to be away from home to access services and economic opportunities.
Across its network of hostels, dedicated Aboriginal Hostels Limited (AHL) staff provide accommodation and meals for residents in a supportive environment, assisted by local First Nations service providers and referral agencies.
AHL also supports the Australian Government’s efforts to improve economic outcomes for First Nations people. By purchasing goods and services from First Nations businesses at every opportunity, we help support a more inclusive economy. We are proud to be one of the largest employers of First Nations people in the Australian Public Service, First Nations employees make up approximately 50% of our workforce.
AHL is seeking experienced accommodation Manager with a strong focus on customer service. Our Hostel Managers work closely with local stakeholders to support First Nations people into our hostels and ensure residents are connected with the services they require during their stay. Your role is to ensure hostel occupancy is high and service to residents is exceptional. You will be a hands-on manager, working closely with the small hostel team to provide three meals a day and ensuring the facility is clean, safe and welcoming. You will be a perfectionist, ensuring all hostel operations are meeting standards in line with guidelines and policies and continually developing your team to improve our service offering. You will be reporting to an Operations Management Team and will provide regular reports on hostel operations to the Operations Management Team and to AHL’s National Office business areas as required.
The Roving Hostel Manger position will travel around the Northern Territory, providing high quality relief hostel management services. This unique ongoing APS role requires an experienced Hostel Manager to regularly travel to provide relief to AHL’s hostel management workforce.
The position will be based in Darwin and will travel to service our hostels in Top End NT (sometimes with little notice) in the following locations: Darwin, Nhulunbuy, Katherine and Tennant Creek.
As a Roving Hostel Manager, your responsibilities will include (but not limited to):
• Travel (sometimes with little notice) to hostels to provide relief for Management positions across Northern Territory
• Training for staff including inductions for new staff, providing on the job training and undertaking performance management activities where required.
• Instruction and advice to staff to ensure the hostel is meeting required standards
• Investigation into issues raised at the hostel as directed by the Operations Team
• Assistance with debt recovery
• Stakeholder engagement activities to increase occupancy levels
• Budget management
• Provide feedback to the Operations Team to improve standards across the hostel network
The successful applicant should also be willing and able to travel for extended periods.
A full position description is included in the vacancy information on our website.
Eligibility:
• Be an Australian Citizen.
• Undergo a Satisfactory National Criminal History Check (prior to engagement).
• Meet Fitness for Duty requirements (prior to engagement).
• Hold and maintain a Working with Children Check in NT (prior to engagement).
• Hold or obtain relevant qualifications.
For information about how to apply please refer to our website.
